Client Services Coordinator
3 weeks ago
DescriptionPosition Title: HCIS Client Services CoordinatorPosition Summary - The Client Services Coordinator will help our clients to thrive in today's healthcare market as they assist provider practices and hospitals in their transition to Value-based Care. HCIS's Client Services Coordinator understands the full potential of our solutions and acts as a liaison between the client and HCIS providing excellent customer service. The Client Services Coordinator's responsibilities would include client management, Value Based care consulting, for example Merit Based Incentive Program (MIPS) and NJ QIP. The candidate will navigate business relationships using product knowledge and operational experience to support clients. Help grow and expand business with existing clients and assist in onboarding new clients. Collaborate with different work groups and departments to improve customer support programs and enhance customer satisfaction. Partner with a team of Coordinators to ensure accomplishment of program goals and deliverables.The candidate will bring a unique blend of healthcare, analytical, and customer services expertise to the HCIS team. Work with multiple groups within the organization towards improving processes and streamlining operations. Assist in combining business knowledge by educating and supporting clients and empowering the team to drive quality healthcare improvements.Person Reports To - - HCIS Director or Team LeaderSupervises - NAEssential Functions - Acts as an ambassador for HCIS Assists clients through consulting and submission of Merit based Incentive Payment System (MIPS) and other healthcare quality data through Center for Medicare & Medicaid Services (CMS) and other Registry web portals or submission processes. Provides consistent communication, education and support to assigned clinicians and organizations. Stays abreast of state and federal regulations related to the HCIS's programs and advises clients accordingly. Works collaboratively with the leadership, other Client Services Coordinators, technical analysts, and other members of the team. Supports provider practices with data tracking, reporting, and analysis. Ensure timely and effective execution of all assignments. Experience gathering requirements from the client/business and providing clear documentation. Provide ongoing education and consultation to participating organizations that use HCIS services.Additional Functions - Maintains Service Excellence principles and keeps management well informed of activities, needs and any roadblocks. Updates system, operational and department documentation, prepares and submits status reports to supervisor as required Presents oral and written communications to partnering teams and other departments Oversees execution of end-to-end client engagement process and satisfactory completion of all steps necessary to ensure information sharing standards are met Prioritizes and executes tasks in a high-pressure, ever-changing environment showcasing strong problem-solving skills Handles moderately complex issues and performs other tasks as required by management Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements. Ability to present information to groups virtually and in person. Prerequisite Qualifications - RequirementsBachelor's Degree in Healthcare related field3+ years' experience in a healthcare customer service role or equivalentRequired Knowledge/Skills Knowledge of value-based healthcare transformation programs Proven success record with complex projects Ability to manage multiple projects and priorities Ability to use independent judgement and critical thinking effectively and consistentlySolution-oriented mindset with proven problem-resolution capabilitiesDemonstrated relationship-building skillsMust demonstrate ability to meet deadlines Customer Focus/Service Orientation Strong oral and written communication skills requiredStrong Microsoft Office skillsPreferred Experience Experience with Salesforce and strong documentation skillsKnowledge of provider practices, hospitals and healthcare technology concepts to support applications Knowledge of healthcare quality registries, CMS Value-based Care programs and Health Information Exchange conceptsFinal candidates will be subject to a background screening. Employment or continued employment is contingent upon NJII's acceptance of the results of the background screening.
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Client Engagement Coordinator, Newark
4 weeks ago
Newark, United States BioCentriq Full timeDescriptionClient Engagement CoordinatorPosition Summary - The Client Engagement Coordinator will help our clients understand the full potential of our products and act as liaison between the client and customer service. Navigate business relationships using technical knowledge and operational experience working directly with clients. Help grow business...
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Client Engagement Coordinator, Newark
1 month ago
Newark, United States BioCentriq Full timeDescriptionClient Engagement Coordinator Position Summary - The Client Engagement Coordinator will help our clients understand the full potential of our products and act as liaison between the client and customer service. Navigate business relationships using technical knowledge and operational experience working directly with clients. Help grow business...
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Client Engagement Coordinator, Newark
7 hours ago
Newark, United States BioCentriq Full timeDescriptionClient Engagement Coordinator Position Summary - The Client Engagement Coordinator will help our clients understand the full potential of our products and act as liaison between the client and customer service. Navigate business relationships using technical knowledge and operational experience working directly with clients. Help grow business...
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Client Service Manager
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Newark, United States Ascensus Full timeJ O B S UMMARY Builds and maintains the relationships of qualified defined contribution retirement plans utilizing our Recordkeeping platform. Acts as a point of contact for assigned relationships, resolves team escalations, documents procedures and identifies areas for process improvement. E SSE NTIAL F UNCTIONS Reasonable accommodations may be made to...
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Social Service Coordinator
2 weeks ago
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Client Service Representative
2 weeks ago
Newark, United States VCA Animal Hospitals, Inc. Full timeAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR combines customer service with sales skills to develop the relationships we h Client Service, Representative, Customer Service, CSR, Client, Animal Care, Retail, Hospital
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Client Service Representative
2 weeks ago
Newark, United States VCA Animal Hospitals, Inc. Full timeVCA Newark Animal Hospital is looking for a new Client Service Representative! We are a busy and growing 5 DVM General Practice hospital looking to grow our amazing team. Healthy work/life balance is a MUST for us as well as loving our daily work and Client Service, Representative, Service, Animal Care, Retail, Client
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Client Service Representative
8 hours ago
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Social Service Coordinator
2 weeks ago
Newark, United States The Kintock Group Full timeSOCIAL SERVICE COORDINATORGeneral Description This full-time non-exempt position, reporting to the Program Director, is responsible for developing and coordinating a network of resources and services to support the development of life skills and the achievement of health and welfare needs of residents serviced by the programs Qualified applicants will have...
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Client Service Representative
1 week ago
Newark, United States VCA Antech, Inc. Full timeVCA Newark Animal Hospital We are seeking a full time Client Service Representative / Veterinary Receptionist who is looking to work in an AAHA-accredited, 5-doctor, well-equipped practice alongside a team of passionate veterinarians and technicians. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and...
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Client Service Representative
14 hours ago
Newark, United States VCA Antech, Inc. Full timeVCA Newark Animal Hospital We are seeking a full time Client Service Representative / Veterinary Receptionist who is looking to work in an AAHA-accredited, 5-doctor, well-equipped practice alongside a team of passionate veterinarians and technicians. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and...
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Social Service Coordinator
2 weeks ago
Newark, United States The Kintock Group Full timeJob DescriptionJob DescriptionSOCIAL SERVICE COORDINATORGeneral DescriptionThis full-time non-exempt position, reporting to the Program Director, is responsible for developing and coordinating a network of resources and services to support the development of life skills and the achievement of health and welfare needs of residents serviced by the...
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Social Service Coordinator
5 hours ago
Newark, United States The Kintock Group Full timeJob DescriptionJob DescriptionSOCIAL SERVICE COORDINATORGeneral DescriptionThis full-time non-exempt position, reporting to the Program Director, is responsible for developing and coordinating a network of resources and services to support the development of life skills and the achievement of health and welfare needs of residents serviced by the...
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Client Service Representative
2 weeks ago
Newark, United States VCA Animal Hospitals Full timeVCA Newark Animal Hospital is looking for a new Client Service Representative! We are a busy and growing 5 DVM General Practice hospital looking to grow our amazing team. Healthy work/life balance is a MUST for us as well as loving our daily work and having fun with our teammates! ESSENTIAL FUNCTIONS: * Customer service functions, including: greeting...
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Client Service Representative
4 hours ago
Newark, United States VCA Animal Hospitals Full timeVCA Newark Animal Hospital is looking for a new Client Service Representative! We are a busy and growing 5 DVM General Practice hospital looking to grow our amazing team. Healthy work/life balance is a MUST for us as well as loving our daily work and having fun with our teammates! ESSENTIAL FUNCTIONS: * Customer service functions, including: greeting...
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Convention Services Manager
7 days ago
Newark, United States Crescent Services Full timeREPORTS TO : Director of Conference Service Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities....
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Convention Services Manager
3 weeks ago
Newark, United States Crescent Services Full timeREPORTS TO:Director of Conference ServicePerform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities. ...
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Sales and Service Coordinator
1 week ago
Newark, United States Sephora Full timeJob ID: 248513Store Name/Number: DE-Christiana (0644)Address: 118 Christiana Mall, Newark, DE 19702, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience for every...
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Sales and Service Coordinator
1 week ago
Newark, United States Sephora Full timeJob ID: 248513 Store Name/Number: DE-Christiana (0644) Address: 118 Christiana Mall, Newark, DE 19702, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience for...
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Sales and Service Coordinator
7 days ago
Newark, United States Sephora Full timeJob ID: 248513Store Name/Number: DE-Christiana (0644)Address: 118 Christiana Mall, Newark, DE 19702, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience for every...
