Engagement Manager

4 weeks ago

Frisco, United States Redwood Software Full time
It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

OUR MISSION

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server - in the cloud or on premise - with confidence and control.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

Engagement Managers at Redwood are responsible for managing successful engagements for new (and existing) Redwood customers as part of the Professional Services (PS) team.
  • Works closely with Sales to develop Statements of Work(SOW) defining the project's goals/objectives, scope, and deliverables
  • Develops detailed project plans, risks, issues and financial tracking deliverables for each implementation to meet the project's goals and objectives as defined in the SOW
  • Communicates project milestones, estimated delivery dates, and potential delays to customers and internal stakeholders
  • Responsible for day-to-day management and leading projects to completion on time and within budget
  • Liaising with executives and project stakeholders providing project progress and reports as required
  • Predict resources needed to reach the project's objectives and manage resources in an effective and efficient manner
  • Responds to customer questions and guides them to a successful implementation of Redwood product(s)
  • Identifies project gaps and makes recommendations to improve project management and implementation processes
  • Works with PS management to meet and exceed PS team KPIs
YOUR EXPERIENCE
  • 5+ years experience in "customer-facing" program/project leadership role planning and managing multiple enterprise level engagements of different sizes and complexities
  • 2+ years experience leading workload or business process automation engagements
  • ERP experience, particularly SAP
  • Ability to manage multiple engagements at the same time
  • Project management certification preferred
  • Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
  • Strong organizational skills with an ability to manage competing customer demands, multiple priorities, commitments, and projects.
  • Strong analytical skills regarding technical and project management issues
  • Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.
  • Exemplary customer service attitude with business development and customer relationship management experience.
  • Ability to facilitate and harness cross-team collaboration working with teams in person and virtually.
  • Experience with Professional Services Automation(PSA) software preferred
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.


If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

THE LEGAL BIT

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resume's submitted to Redwood will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly on Recruitment@Redwood.com

  • Sr. Engagement Manager

    3 weeks ago

    Frisco, United States Redwood Software Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Redwood is growing rapidly and due to business expansion, we are seeking multiple Sr. Engagement Managers to join our team! OUR MISSION At Redwood Software we unleash human potential. We empower our...

  • Associate Manager, Consumer Engagement

    4 weeks ago

    Frisco, Texas, United States Keurig Dr Pepper Full time

    Associate Manager, Dr Pepper Consumer EngagementThis role is based at our Frisco, TX headquarters At Keurig Dr Pepper (KDP), the consumer is at the heart of everything we do. Join the team at KDP and make a difference to consumers with one of America's leading producers and distributors of hot and cold beverages helping to satisfy every consumer's beverage...

  • Engagement Manager

    5 days ago

    Frisco, TX, United States Analytic Recruiting Full time

    Job Description: A leading private equity firm launched by senior leaders from a big 4 consulting firm with a proven record of successfully transforming industrial technology companies is seeking an Engagement Manager to be responsible for delivery of advisory projects, lead project teams of 2-4 Associates, and drive collaboration across various...

  • Community Engagement Care Coordinator

    2 weeks ago

    Frisco, United States Paragon Full time

    Job DescriptionJob DescriptionSalary: $23 - $31 HourlyCommunity Engagement Care CoordinatorPay Range: $23 - $31 per hourPart-time position (expecting approximately 20 hours per week)This position requires working in or near the location of the posting. This role does require traveling to the homes and in the community of the clients we serve.About Paragon...

  • Manager, Finance

    2 weeks ago

    Frisco, United States Thomson Reuters Full time

    In this opportunity as a Finance Manager, Pan-TR Professional Services you will: Engage with business GMs, and her LT to ensure they are equipped with key metrics and tools to make sound financial decisions. Lead and assist the quarterly business re Finance, Manager, Finance Manager, Forecasting, Business Partner, Banking, Financial

  • Operations Manager

    3 weeks ago

    Frisco, United States Emler Swim School Full time

    Job DescriptionJob DescriptionAre you a talented leader with a caring heart? If you have managerial experience, love kids and love the water, join Emler Swim School’s management team at our award-winning swim schools in your community. We are seeking a leader who will enjoy FULL AND ACTIVE days, spent working both in and out of the pool, constantly...

  • Operations Manager

    1 week ago

    Frisco, United States Emler Swim School Full time

    Job DescriptionJob DescriptionAre you a talented leader with a caring heart? If you have managerial experience, love kids and love the water, join Emler Swim School’s management team at our award-winning swim schools in your community. We are seeking a leader who will enjoy FULL AND ACTIVE days, spent working both in and out of the pool, constantly...

  • Technical Project Manager

    1 month ago

    Frisco, United States STRAVISO LLC Full time

    Job DescriptionJob DescriptionTechnical Project ManagerStraViso – Frisco, TX 75034Apply NowStraViso – Technical Project ManagerDo you want to join a technology company and be part of incredible growth? Are you looking for a position where you can make a significant impact? At StraViso, we are looking for talented, focused, and fun people to join our...

  • Technical Project Manager

    4 weeks ago

    Frisco, United States STRAVISO LLC Full time

    Job DescriptionJob DescriptionTechnical Project ManagerStraViso – Frisco, TX 75034Apply NowStraViso – Technical Project ManagerDo you want to join a technology company and be part of incredible growth? Are you looking for a position where you can make a significant impact? At StraViso, we are looking for talented, focused, and fun people to join our...

  • Assistant Manager

    1 week ago

    Frisco, Texas, United States Sally Beauty Full time

    Job Title: Assistant ManagerDepartment: Store OperationsPositions Reporting to this job:Sales AssociateReports to : Store ManagerEssential FunctionStore Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards....

  • Technical Project Manager

    1 month ago

    Frisco, United States STRAVISO LLC Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offVision insuranceWellness resourcesTechnical Project ManagerStraViso Frisco, TX 75034Apply NowStraViso Technical Project ManagerDo you want to join a technology company and be part of incredible growth? Are you looking for a...

  • Technical Project Manager

    3 weeks ago

    Frisco, United States STRAVISO LLC Full time

    Benefits: Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources Technical Project ManagerStraViso – Frisco, TX 75034Apply NowStraViso – Technical Project ManagerDo you want to join a technology company and be part of incredible growth? Are...

  • Technical Project Manager

    4 weeks ago

    Frisco, United States STRAVISO LLC Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offVision insuranceWellness resourcesTechnical Project ManagerStraViso Frisco, TX 75034Apply NowStraViso Technical Project ManagerDo you want to join a technology company and be part of incredible growth? Are you looking for a...

  • Senior Customer Success Manager

    4 weeks ago

    Frisco, United States Workday, Inc. Full time

    About the Role The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We...

  • Senior Customer Success Manager

    3 weeks ago

    Frisco, United States Workday, Inc. Full time

    About the Role The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We...

  • Program Manager, Community

    1 month ago

    Frisco, Texas, United States TMobile Full time

    Be unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...

  • Program Manager, Community

    4 weeks ago

    Frisco, Texas, United States TMobile Full time

    Be unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...

  • Business Management Trainee

    15 hours ago

    Frisco, United States Olympus Executives Full time

    Our organization partners with charitable entities to elevate awareness of their initiatives and provide essential support for their fundraising efforts. Our dedicated and knowledgeable teams mobilize to engage community members using a personalized, face-to-face approach, fostering authentic connections and meaningful dialogues around our client's missions...

  • Manager in Training

    1 week ago

    Frisco, United States Emler Swim School Full time

    Join the Emler Swim School team as an hourly Manager In Training and embark on a journey through our professional development program to strengthen your leadership, customer service and teaching skills. This opportunity is perfect for those who have a passion for water safety, swimming and working with kids and their families and who are seeking advancement,...

  • Manager In Training

    1 month ago

    Frisco, United States Emler Swim School Full time

    Join the Emler Swim School team as an hourly Manager In Training and embark on a journey through our professional development program to strengthen your leadership, customer service and teaching skills. This opportunity is perfect for those who have a passion for water safety, swimming and working with kids and their families and who are seeking advancement,...