Help Desk Specialist

5 days ago

Detroit, United States Blue Chip Talent Full time

The Help Desk Specialist will provide technical support for incidents and requests reported to the IT service desk. Responsibilities include initial assessment, triage, research, and resolution of first level cases; commonly regarding the use of application software products and/or infrastructure components. Daily Tasks & Responsibilities Analyzes and resolves incidents/requests regarding use of application software or hardware. Logs and tracks incidents/requests from identification through resolution in incident management software. Communicates with other service resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer communication is complete. Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Documents resolutions and internal procedures & updates self-help and staff knowledge bases. Creates a positive customer support experience and builds strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude. Maintains and protects confidentiality with regards to all aspects of employee information. Provides after hours and on-call support as needed on a rotating schedule. Essential Skills, Characteristics, & Experience 4+ years in a Help Desk Support role Mac experience is a plus Competency in MS Office Suite & Windows 7 operating systems. Basic User & Security Group administration through Active Directory Willingness to learn continuously evolving company & industry specific applications, Excellent written and verbal communication skills Excellent organizational & time management skills with strong attention to detai

  • Help Desk Specialist

    3 months ago

    Detroit, United States System Soft Technologies Full time

    Position Summary: The Technical Client Service Specialist in the Technology Division's Client Services team is the primary contact for technical support for district staff and students. This role involves diagnosing and resolving basic to moderately complex technical issues via phone or remote connection, managing service requests, and escalating unresolved...

  • Help Desk Specialist

    1 month ago

    detroit, United States System Soft Technologies Full time

    Position Summary: The Technical Client Service Specialist in the Technology Division's Client Services team is the primary contact for technical support for district staff and students. This role involves diagnosing and resolving basic to moderately complex technical issues via phone or remote connection, managing service requests, and escalating unresolved...

  • Help Desk Specialist

    1 month ago

    detroit, United States System Soft Technologies Full time

    Position Summary: The Technical Client Service Specialist in the Technology Division's Client Services team is the primary contact for technical support for district staff and students. This role involves diagnosing and resolving basic to moderately complex technical issues via phone or remote connection, managing service requests, and escalating unresolved...

  • Help Desk 1

    1 month ago

    Detroit, United States Apex Systems Full time

    Job#: 2050563 Job Description: IT Help Desk 12+ month contract opportunity Onsite in Detroit, MI $18.50/hour Position Summary: As a significant member of the Technology Division's Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for users. This role is responsible for...

  • Help Desk Technician

    1 month ago

    detroit, United States System Soft Technologies Full time

    Title: Help Desk 1Location: Detroit, MI (onsite)Rate: $23.00/HRContract 12 Months+Top Skills:• Bachelor's degree in Information Technology, Business Administration or related discipline.• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.• Minimum of three (3) years' experience in a technical support or help desk...

  • Help Desk Technician

    4 weeks ago

    detroit, United States System Soft Technologies Full time

    Title: Help Desk Tech Location: Detroit, MIContract: 12 MonthsRate: $23.00/HR on W2 Top Skills:• Bachelor's degree in Information Technology, Business Administration or related discipline.• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.• Minimum of three (3) years' experience in a technical support or help desk...

  • Help Desk Technician

    4 weeks ago

    detroit, United States System Soft Technologies Full time

    Title: Help Desk Tech Location: Detroit, MIContract: 12 MonthsRate: $23.00/HR on W2 Top Skills:• Bachelor's degree in Information Technology, Business Administration or related discipline.• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.• Minimum of three (3) years' experience in a technical support or help desk...

  • Help Desk Technician

    2 weeks ago

    detroit, United States System Soft Technologies Full time

    Title: Help Desk TechLocation: Detroit, MIContract: 12 MonthsRate: $23.00/HR on W2Top Skills:• Bachelor's degree in Information Technology, Business Administration or related discipline.• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.• Minimum of three (3) years' experience in a technical support or help desk...

  • Help Desk Specialist

    3 weeks ago

    detroit, United States Venteon Full time

    Job Summary:We are looking for a dedicated Helpdesk Technician to join our IT team. In this role, you will provide technical support and troubleshooting for end-users, ensuring timely resolution of hardware, software, and network-related issues. As the first point of contact for technical assistance, you will help maintain a smooth, productive work...

  • Help Desk Specialist

    1 month ago

    Detroit, United States Venteon Full time

    Job Summary:We are looking for a dedicated Helpdesk Technician to join our IT team. In this role, you will provide technical support and troubleshooting for end-users, ensuring timely resolution of hardware, software, and network-related issues. As the first point of contact for technical assistance, you will help maintain a smooth, productive work...

  • Help Desk Specialist

    1 month ago

    detroit, United States Venteon Full time

    Job Summary:We are looking for a dedicated Helpdesk Technician to join our IT team. In this role, you will provide technical support and troubleshooting for end-users, ensuring timely resolution of hardware, software, and network-related issues. As the first point of contact for technical assistance, you will help maintain a smooth, productive work...

  • USA-Help Desk Technician-1

    2 months ago

    Detroit, United States Futran Tech Solutions Pvt. Ltd. Full time

    Detroit Jefferson Assembly 2101 Conner St. Detroit, MI 48215 Shift 7:00a - 3:30p • Job Description Essential Job Functions • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. • Resolves customer issues in the areas of...

  • Help Desk Specialist

    3 weeks ago

    Detroit, MI, United States Venteon Full time

    Job Summary:We are looking for a dedicated Helpdesk Technician to join our IT team. In this role, you will provide technical support and troubleshooting for end-users, ensuring timely resolution of hardware, software, and network-related issues. As the first point of contact for technical assistance, you will help maintain a smooth, productive work...

  • City Desk/Counter Sales

    4 months ago

    Detroit Lakes, United States Goodin Company Full time

    Job DetailsJob Location Detroit Lakes Branch - Detroit Lakes, MN Position Type Full-Time/Part-Time Education Level High School Travel Percentage None Job Category Warehouse Description The City Desk/Counter Sales Specialist provides outstanding service by helping customers who come into the City Desk. They deliver strong customer service and a willingness to...

  • Front Desk Representative

    5 months ago

    Detroit, United States Hollywood Casino at Greektown Full time

    WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get...

  • Front Desk Representative

    4 months ago

    Detroit, United States Hollywood Casino at Greektown Full time

    WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get...

  • Computer Systems Specialist

    1 month ago

    Detroit, Michigan, United States College for Creative Studies (CCS) Full time

    Job SummaryThe College for Creative Studies (CCS) is seeking a skilled Computer Systems Specialist to join our team. As a key member of our IT department, you will be responsible for the installation, support, and troubleshooting of Windows and Macintosh computer systems and peripherals across CCS.Key ResponsibilitiesInstall, support, and troubleshoot...

  • Technical Client Service Specialist

    4 weeks ago

    Detroit, Michigan, United States System Soft Technologies Full time

    **Job Summary**System Soft Technologies seeks a skilled Technical Client Service Specialist to join our Technology Division. As the primary contact for technical support, this role involves diagnosing and resolving technical issues via phone or remote connection, managing service requests, and escalating unresolved problems.**Responsibilities**Diagnose and...

  • IT Service Desk Technician

    3 weeks ago

    Detroit, MI, United States TEKsystems Careers Full time

    *Description:* This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work. Proficiency with Windows and MacOS. Experience with Linux a plus. Experience in a scientific or academic setting a plus. Doesn’t have to be IT. Basic scripting skills a plus (Especially...

  • Front Desk Agent

    5 days ago

    Detroit, United States Fort Pontchartrain A Wyndham Hotel Part time $16 - $18

    We are looking to hire friendly and professional front desk guest representatives. Come be a part of our outstanding team where your excellent customer relation skills will make the guest experience extraordinary. We offer flexible schedules, competitive pay, an excellent benefits package including medical, dental, vision, 401k with company match and paid...