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Senior Engine Service Officer, Desk

1 month ago

Homewood, United States CN Full time

At CN,everydaybrings new and exciting challenges.Youcan expectan interestingenvironment whereyou’repart of making sure ourbusiness isrunning optimallyandsafely―helpingkeep the economy on track.We provide the kind of paid training and opportunitiesthat long-term careers are built on and we recognize hard workers whostriveto make a difference.You will be able to thrive in ourclose-knit, safety-focused cultureworking together as ONE TEAM.The careers we offer are meaningful because the work we do matters. Join us Job Summary The Senior Engine Service Officer, Desk is responsible for training, supervising, and coaching Locomotive Engineers (LEs) and Student LEs on locomotive operations, as well as training handling and general locomotive engineer responsibilities. In addition, the position reviews and captures downloads for any train delay issues such as crossing incidents, trains going into emergency to help resolve the root cause. The position monitors fuel conservation from engines idling to throttle restrictions. Furthermore, the position gives real time feedback to employees on the processes that are set in place for this position. Main Responsibilities Training LEs · Train, supervise, and coach LEs and Student LEs in-train handling and general locomotive engineer responsibilities · Review Locomotive Event Recorders (LER), Distributed Power (DP), Trip Optimizer (TO), and other technologies at CN · Contribute to the student locomotive on-the-job training, and evaluation check rides · Perform annual and triennial evaluations rides pertaining to Federal Railroad Administration (FRA) regulations on locomotive engineers, and counsel over telephone as well as voice radio · Help Train LEs regarding any new technologies that are introduced · Develop and sustain the right employee behaviors with feedback, recognition, reinforcement, and coaching · Make recommendations on cost control and asset utilization in planning and execution of training Analyze and Interpret LER Data · Obtain, analyze, and interpret LER data for accident and incident investigations, train separations, train stalls and any other train delay issues as well as for fuel conservation expectations for trains and idling locomotives · Monitor LEs and crew performance as well as productivity analysis · Utilize other CN computer systems such as Wi-Tronix, Service Reliability System (SRS), Crew Assignment Timekeeping System (CATS), Real-Time Business Intelligence (RTBI), and Train Operation Planning and Control (TOPC) to support LER and Locomotive Digital Video Recorder (LDVR) analysis process · Resolve performance as displayed by LER data, including other information and observations Planning and Supporting Engine Service Officer Duties · Maintain Locomotive Engineer Trainee training records · Maintain records regarding train separations such as analyze records, study trends, and make recommendations to reduce separations · Study new locomotive technologies and help develop job aids, training material, and courses for LEs regarding those new technologies Provide Guidance to Divisional Officers · Provide guidance and assistance to Divisional Officers on the locomotive operation, train handling matters, and LE’s role and concerns · Interact and make recommendations to Transportation Managers, General Managers, Senior Vice President (VP), Rail Traffic Control (RTC) Centre personnel, Crew Management Centre (CMC) Centre personnel, Labor Relations, and Risk Management · Interact and make recommendations about safety critical cases of network disruption, locomotive system failures, and accidents as well as incidents · Share best practices, information, and operational concerns · Collaborate with Operating Practices on revisions required to Air Brake and Train Handling Manual, Distributed Power Operating Guide, Trip Optimizer Operating Guide, General Operating Instructions, and any other rules or regulations involving train handling, locomotive operations, and air brakes functions Team Management · Lead the team in setting and managing expectations · Build and manage schedules for coverage on the desk · Lead/build the development process for the implementation of the new Engine Service Officer (ESO) desk Working Conditions The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. While performing the responsibilities of the job, the employee will spend extended hours in front of a computer screen. The role requires minimal travel (up to 5%) and must be able to travel to both the United States (U.S.) and Canada. Requirements Experience Locomotive Engineer · Minimum 3 years of experience as a certified Locomotive Engineer · Minimum 1 year of experience as a Supervisor Locomotive Engineer/Engine Service Officer · Previous experience teaching and coaching Locomotive Engineers Education/Certification/Designation · High School Diploma or General Educational Development (GED) · LE certification in the U.S. · Valid Driver’s License · Certified in the United States Operating Rules (USOR) and Canadian Rail Operating Rules (CROR) Competencies · Considers environmental impacts in every decision and action · Collaborates with others and shares information · Creates a sense of belonging and inclusion · Demonstrates active listening · Knows the business and stays current on industry needs · Provides recognition · Leads by example for the safety and security of all Technical Skills/Knowledge · Advanced knowledge of Operating Rules and Regulations · Knowledge of LER and LDVR operation and computer · Knowledge of freight cars and locomotive air brakes · Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word) · Knowledge of Train Marshalling and Distributive Power (DP) Placement Rules · Fluently bilingual, both written and verbal (English, French)* *Any knowledge for any of the above would be considered as an asset About CN CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a19,500 milerail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety,sustainabilityand our customers, providing operational and supply chain excellence to deliver results. CN is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.