IT Business Relationship Analyst

Under l direction of the Internal Business Applications (IBA)/Business Systems & Policy Support Information Technology (IT) Manager I, the Information Technology (IT) Specialist I is responsible being California Department Technology's (CDT) IT department business relationship coordinator/liaison with external entities. The IT Specialist I serves as a strategic communicator, responsible for managing expectations, for application configuration and customizations and driving cross-functional collaboration to optimize service delivery. The IT Specialist I coordinates stakeholders to ensure application solutions meet CDT operational needs and business objectives. By engaging with key business stakeholders and facilitating clear, effective communication at all organizational levels, the IT Specialist I ensures the timely and successful execution of both application service and project delivery. The IT Specialist I ensures seamless collaboration across internal teams and external partners to support Office of Administrative Services (OAS) business teams.

Telework

This position is eligible to work remotely within California based on departmental guidelines and operational need. CDT has a minimum in-office requirement of four days per week for all positions including those that are eligible for telework. The telework policy is subject to change, and additional in-office days may be required and/or minimal notification may be given to report to the worksite if an urgent need arises.

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship now or in the future.

You will find additional information about the job in the Duty Statement .

Working Conditions

CA Residency:

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

• Work in a standard business office environment.
• May be required to carry a mobile phone.
• May be required to work weekends or off shift hours.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-469714

Position #(s):
695-140-1402-147

Working Title:
IT Business Relationship Analyst

Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,323.00 - $8,475.00 A
$6,954.00 - $9,319.00 B
$7,635.00 - $10,230.00 C

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Work Shift:
8AM-5PM

Work Week:
Monday-Friday

Department Information
The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions, and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.

As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California.

Department Website: https://cdt.ca.gov/career-opportunities/job-openings/

Special Requirements
All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. The SOQ header should include the Job Code #, your name, "Statement of Qualifications". The SOQ should include specific examples of your education, training, and/or experience. Please include places of employment, pertinent dates and duties performed. Limit your SOQ to no more than two pages, single-spaced, one-inch margin, and twelve-point Arial font.

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

Describe a time when you served as the primary point of contact between two teams, stakeholders, and/or organizations. How did you build and maintain strong working relationships? What strategies did you use to ensure effective communication? Describe a situation where you had to resolve a conflict or disagreement between stakeholders with differing priorities or perspectives. How did you navigate the situation, and what was the final resolution? Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed state application (STD. 678) - For exam use only.

Please do NOT include your Social Security Number on any of the submitted documents.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/21/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Technology
Human Resources
Attn: Teresa Cuellar RPA 24-147/JC469714
Selection Services Unit
P.O. Box 1810
Rancho Cordova , CA 95741

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Technology
Drop Off 2nd Floor Security
Human Resources
10860 Gold Center Drive

Rancho Cordova , CA 95670
Teresa Cuellar RPA 24-147/JC469714
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  Please see "Special Requirements" section for further information.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent communication, presentation, and customer service skills, with the ability to engage effectively with staff at all levels, with emphasis on interacting with stakeholders and managing expectations
• Experience facilitating meetings and maintaining effective communication with cross-functional teams
• Experience conducting business analysis and soliciting, understanding, and verifying business requirements
• Strong knowledge and demonstrated experience with PeopleSoft Financials
• Knowledge and experience with PeopleSoft Enterprise Resource Planning (ERP) Human Capital Management and Enterprise Learning Management
• Demonstrated ability to communicate technology fundamentals to business teams
• Knowledge of core financial business processes and operations
• Knowledge and experience in project management practices for managing application upgrades, migrations, and other IT projects.
• Knowledge and experience in change management involving business processes and organizational change
• Knowledge and experience in Systems Development Life Cycle (SDLC), including Agile, Waterfall, and hybrid methodologies.
• Knowledge and experience working in a large, complex, and customer-focused service delivery environment

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
Human Resources Contact:
Marianne Bietz
(916) 898-0468
Marianne.Bietz@state.ca.gov
Hiring Unit Contact:
Vanessa Bianan
(916) 898-0408
Vanessa.Nguyen@state.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Lisa Cooper
(916) 926-7657
Lisa.Cooper@state.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed. Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Note: Applications MUST include the "From dates" and "To" dates, "Hours Per Week", and "Duties Performed" fields for all job listed in the "Employment History" fields, and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

The Fine Print

Training and Development Assignment may be considered. Additional positions may be filled from this recruitment.

If you have questions about the State Hiring Process visit our Career Opportunities webpage at https://cdt.ca.gov/career-opportunities/state-hiring-process.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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