See more Collapse

Helpdesk Support

1 month ago

Fairfax, United States latitude Full time
Helpdesk Coordinator

Main Points
  • Will be providing tier I support
  • Must have associates degree or higher level of education 
  • Must have 1+ years experience
  • Must have knowledge of troubleshooting Microsoft Office Suite
  • Pay: 20-22/hr.=converting at 45k+
Service and support relates to all technology, including: workstations, servers, printers, networks, and vendor specific hardware and software.
Basic Functions:
  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
  • Assist, plan and coordinate with vendors about hardware purchases
  • Assist Admin Support team in answering calls
  • Implement and support disaster recovery solutions.
  • Serves as the Tier 1 and Tier 2 support for the computer user community.
  • Responds to customers via phone, in person, and through remote support channels.
  • Follows established procedures to process IT requests for services and troubleshoots IT incidents to either resolve or escalate outside the Service Desk according to service level guidance.
  • System documentation to include system reviews and recommendations.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service issues that cannot be completed within agreed service levels.
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
  • Maintain specific knowledge of the customer and how IT relates to their business strategy
  • Associate's degree in Computer Science or a relevant field, or an equivalent combination of education and professional experience, and appropriate technical certifications.
  • One year general experience.
  • Ability to gain and/or maintain a Public Trust clearance.

We have other current jobs related to this field that you can find below

  • Helpdesk Coordinator

    2 months ago

    Fairfax, United States latitude Full time

    Helpdesk CoordinatorMain Points Will be providing tier I support Must have associates degree or higher level of education  Must have 1+ years experience Must have knowledge of troubleshooting Microsoft Office Suite Pay: 20-22/hr.=converting at 45k+ Service and support relates to all technology, including: workstations, servers, printers, networks, and...

  • End User Support Analyst

    1 month ago

    Fairfax, United States OrthoVirginia Full time

    Exempt/Non-Exempt OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced End User Support Analyst to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision...

  • Help Desk Technician Tier III

    1 month ago

    Fairfax, United States SPN Solutions Inc Full time

    Job Title Help Desk Technician Tier III Job Type Full-time Category Information Technology Location FAIRFAX - , VA 22030 US (Primary) Education High School Travel 0 - 10% Job Description Position: Helpdesk Tier III Location: Fairfax, VA [Travel locally within the State of Virginia] Citizenship: US Citizens or US Permanent Residents Certification: A+,...

  • Help Desk Technician Tier III

    4 weeks ago

    Fairfax, United States SPN Solutions Inc Full time

    Job Title Help Desk Technician Tier III Job Type Full-time Category Information Technology Location FAIRFAX - , VA 22030 US (Primary) Education High School Travel 0 - 10% Job Description Position: Helpdesk Tier III Location: Fairfax, VA [Travel locally within the State of Virginia] Citizenship: US Citizens or US Permanent Residents Certification: A+,...

  • Help Desk Technician Tier III

    2 weeks ago

    Fairfax, United States SPN Solutions Inc Full time

    Job Title Help Desk Technician Tier III Job Type Full-time Category Information Technology Location FAIRFAX - , VA 22030 US (Primary) Education High School Travel 0 - 10% Job Description Position: Helpdesk Tier III Location: Fairfax, VA [Travel locally within the State of Virginia] Citizenship: US Citizens or US Permanent Residents ...

  • Help Desk Support Technician

    1 month ago

    Fairfax, United States Gromelski and Associates, Inc. Full time

    Job DescriptionJob DescriptionHelp Desk Support Technician Gromelski and Associates, Inc. (GAI) partners with prime contractors to provide professional services. Key service areas include Engineering Design and Documentation; Software Development and Testing; System Integration, Testing and Evaluation; Lab Management and Field Installation; Integrated...

  • Helpdesk Technician Tier 2

    5 days ago

    Fairfax, United States Highlight Full time

    Highlight Technologies is seeking skilled and dedicated Tier 2 Help Desk technicians to provide technical support to a 24x7x365 center for the Small Business Administration (SBA) IT service center. Responsibilities Receive and resolve Level II requests via phone, e-mail and Service Now ticket system; escalate alerts to appropriate personnel, reboot...

  • Help Desk Technician

    4 weeks ago

    Fairfax, United States VMD Corp Full time

    Description Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, District of Columbia, Florida, Kansas, Louisiana, Maryland, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Pennsylvania, Tennessee, Texas, Virginia, and Wisconsin. We are a team of...

  • Help Desk Technician

    3 weeks ago

    Fairfax, United States VMD Corp Full time

    Description Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, District of Columbia, Florida, Kansas, Louisiana, Maryland, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Pennsylvania, Tennessee, Texas, Virginia, and Wisconsin. We are a team of...

  • Help Desk Technician

    3 weeks ago

    Fairfax, United States VMD Corp Full time

    Description Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, District of Columbia, Florida, Kansas, Louisiana, Maryland, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Pennsylvania, Tennessee, Texas, Virginia, and Wisconsin. We are a team of...

  • IT Technician Ii

    3 weeks ago

    Fairfax, United States Enterprise Solutions, Inc Full time

    organized person with strong technical skills who can work both independently and as part of a team to accommodate rapidly changing information technology (IT) priorities. Strong communication and inter - personal skills are required to effectively interact with people at every level. - Duties_ **3. **Provides account and hardware point of sale (POS)...

  • IT Analyst

    4 weeks ago

    Fairfax, United States Crestline Hotels & Resorts Corporate Office Full time

    **Overview**: The IT Analyst is responsible for the ongoing support of Crestline Hotels & Resorts computer users. Responsibilities include, but are not limited to, serving as the first point of contact for users seeking technical assistance, and support related to computer systems, hardware, or software. The IT Analyst is also responsible for diagnosing and...

  • IT Analyst

    1 week ago

    Fairfax, United States Crestline Hotels & Resorts Corporate Office Full time

    **Overview**: The IT Analyst is responsible for the ongoing support of Crestline Hotels & Resorts computer users. Responsibilities include, but are not limited to, serving as the first point of contact for users seeking technical assistance, and support related to computer systems, hardware, or software. The IT Analyst is also responsible for diagnosing and...

  • Operations/emts2 Program Analyst

    3 weeks ago

    Fairfax, United States Inalab Consulting Inc Full time

    **Title**: Operations/ETMS2 Support **Location**: Ft Belvoir, VA (HYBRID - 1 day a week on site) **Clearance Required**: Clearable (Public Trust) **About the Opportunity** Inalab has an immediate opening for an Operations/ Enterprise Task Management System (EMTS2) Program Analyst to support the PEO EIS organization on our contract providing Functional...

  • Business Analyst Ii

    1 week ago

    Fairfax, Virginia, United States Fairfax County Government Full time

    Job Opportunity at Fairfax County GovernmentPosition: Business Systems Analyst IIILocation: Fairfax, VAJob Description:Review and analyze computer systems, information technology processes, and performance data for public assistance programs.Maintain data systems and ensure coordination with other information systems.Provide training, technical assistance,...

  • Bilingual (Spanish) Customer Service Specialist FSA ID Helpdesk

    4 weeks ago

    Fairfax, United States General Dynamics Information Technology Full time

    Req ID: RQ170497 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI Full 5C (T3) Job Family: SCA Skills: Bilingual,Communication,Customer Service,Interpersonal Communication,Professional Etiquette Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: The FSA ID, comprised...

  • Indirect Lending Processor Ii

    3 weeks ago

    Fairfax, United States Apple Federal Credit Union Full time

    **Why Join Apple?** Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution...

  • EFAST2 Customer Service Specialist II

    4 weeks ago

    Fairfax, United States General Dynamics Information Technology Full time

    Req ID: RQ176111 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI Full 5C (T3) Job Family: Customer Service Skills: Call Center,Customer Satisfaction,Customer Service,Microsoft Outlook,Telephone Communications Experience: 1 + years of related experience US Citizenship...

  • EFAST2 Customer Service Specialist II

    4 weeks ago

    Fairfax, United States General Dynamics Information Technology Full time

    Req ID: RQ176111 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI Full 5C (T3) Job Family: Customer Service Skills: Call Center,Customer Satisfaction,Customer Service,Microsoft Outlook,Telephone Communications Experience: 1 + years of related experience US Citizenship...