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Customer Services Clerk
3 months ago
Requisition Number: 24135
Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.
Job Summary
CUSTOMER SERVICES CLERK - CORPORATE OFFICE (CHARLESTON, WV)
We are currently recruiting in our Corporate office, Charleston, WV, for a Customer Services Clerk.
Duties and Responsibilities
Responsibilities:
- Completes customer service order tasks in customer information system to ensure proper billing and deposits.
- Responds to customer inquiries regarding account information.
- Updates and tracks participation in customer assistance programs.
- Processes and follows up on returned customer mail.
- Sorts and distributes mail.
- Batches and scans customer support documents.
- Updates and researches customer information records.
- Updates and processes mailings as requested.
- Orders supplies, classifies invoices, and performs other clerical duties.
- Performs receptionist duties.
- Requires a high school diploma or equivalent and two years related experience; an Associate's degree or equivalent from a two-year college may be considered in lieu of experience.
- The ability to successfully deal with customers and work in a team environment.
- Good verbal and written communication skills; data entry accuracy; and ability to analyze information.
- Proficiency with various computer applications such as Excel, Word, PowerPoint.
- An Associate's degree in related field.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies.
Nearest Major Market: Charleston West Virginia
Job Segment: Pipeline, Substance Abuse, Behavioral Health, Data Entry, Clerical, Energy, Healthcare, Administrative