Patient and Client Services Coordinator

4 weeks ago

Naperville, United States Cooper Companies Full time
Job Description

Client and Patient Services Coordinators (CPSCs) have a vital role in client service and patient care and serve as the liaison between the IVF center, the patient, and the Embryo Options team. The CPSCs are the client advocates ensuring the client's and their respective patient's needs and concerns are addressed on all levels. The CPSCs provide coordinated care to patients of the referring IVF centers by developing a plan, monitoring progress, and ensuring patients successful journey through the Embryo Options system. The CPSCs facilitate patient interaction with the Embryo Options Billing team. CPSCs daily focus is to improve the client and patient experience while delivering exceptional customer service.

Responsibilities

  • Educate patients about the donation/disposition options and assist patient in navigating through the process.
  • Answer all calls and emails to patients in a timely manner and resolves all needs daily prior to close of business.
  • Coordinates detailed information on refunds and requests itemized and payment receipts.
  • Manages client and patient issues that need to be addressed and when necessary, escalates appropriate issues to Manager.
  • Ensures all communication and patient interactions comply with HIPPA requirements and other governing regulations. Ensures patients confidentiality is always maintained.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains Embryo Options doc database by entering new information as it becomes available, verifying findings.
  • Responsible for distributing and collecting consents via DocuSign.
  • Confirms receipt of documentation with patients and clients.
  • Monitors Help scout for any new assigned tickets and handles in timely manner.
Qualifications
  • The ability to provide excellent customer service is paramount.
  • This position requires exceptional attention to detail with superior verbal and written communication skills.
  • Applicants must be comfortable communicating with clients, doctors, staff members and patients in a compassionate and professional manner.
  • The candidates must also be careful listeners, comfortable building relationships, able to resolve conflict, focused on teamwork and HIPPA compliance.
  • A High School Diploma is required as a minimum, but a bachelor's degree is highly desired.
  • We are willing to consider someone pursuing a degree that can demonstrate the level of customer service required in a fast-paced medical setting.
  • Computer proficiency in Word, Excel, Power Point, Go to Meeting, Microsoft Outlook, and Microsoft access also required.

  • Patient and Client Services Coordinator

    4 weeks ago

    Naperville, United States The Cooper Companies Full time

    Client and Patient Services Coordinators (CPSCs) have a vital role in client service and patient care and serve as the liaison between the IVF center, the patient, and the Embryo Options team. The CPSCs are the client advocates ensuring the client’s and their respective patient’s needs and concerns are addressed on all levels. The CPSCs provide...

  • Patient and Client Services Coordinator

    7 days ago

    Naperville, United States CooperSurgical Full time

    Client and Patient Services Coordinators (CPS - Cs) have a vital role in client service and patient care and serve as the liaison between the IVF center, the patient, and the Embryo Options team. The CPS - Cs are the client advocates ensuring the cli Client Service, Coordinator, Patient, Patient Services, Manufacturing, Healthcare, Client

  • Patient and Client Services Coordinator

    7 days ago

    Naperville, United States The Cooper Companies Full time

    Client and Patient Services Coordinators (CPSCs) have a vital role in client service and patient care and serve as the liaison between the IVF center, the patient, and the Embryo Options team. The CPSCs are the client advocates ensuring the client's and their respective patient's needs and concerns are addressed on all levels. The CPSCs provide coordinated...

  • Patient and Client Services Coordinator

    7 days ago

    Naperville, United States Cooper Companies Full time

    Job Description Client and Patient Services Coordinators (CPSCs) have a vital role in client service and patient care and serve as the liaison between the IVF center, the patient, and the Embryo Options team. The CPSCs are the client advocates ensuring the client's and their respective patient's needs and concerns are addressed on all levels. The CPSCs...

  • Patient Services Coordinator

    1 week ago

    Naperville, United States CPO SERVICES, INC Full time

    Job DescriptionJob DescriptionDescription:Join Our Team at Comprehensive Prosthetics & Orthotics (CPO)!Are you passionate about making a difference in people's lives? At CPO, we're not just a leading provider of orthotic and prosthetic services – we're dedicated to restoring mobility and enhancing the quality of life for our patients across the...

  • Client Service Coordinator

    2 weeks ago

    Naperville, United States Banfield Pet Hospital Full time

    SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...

  • Client Service Coordinator

    2 days ago

    Naperville, United States Banfield Pet Hospital Full time

    SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...

  • Client Service Coordinator

    3 weeks ago

    Naperville, United States Banfield Full time

    SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...

  • Client Service Coordinator

    4 days ago

    Naperville, United States Banfield Full time

    SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...

  • Coordinator of Patient Services

    2 months ago

    Naperville, United States Dr Harold Patino Oral Maxillofacial & Implant Surgery Full time

    Job DescriptionJob DescriptionCOORDINATOR OF PATIENT SERVICESDescriptionProvide support for business-related functions of the Practice for the effective delivery of patient care.The following list is not intended to be all-inclusive, but offer a guideline as to the major responsibilities related to the position.ResponsibilitiesOversee and manage changes to...

  • Coordinator of Patient Services

    1 week ago

    Naperville, United States Dr Harold Patino Oral Maxillofacial & Implant Surgery Full time

    Job DescriptionJob DescriptionCOORDINATOR OF PATIENT SERVICESDescriptionProvide support for business-related functions of the Practice for the effective delivery of patient care.The following list is not intended to be all-inclusive, but offer a guideline as to the major responsibilities related to the position.ResponsibilitiesOversee and manage changes to...

  • Client Services Associate

    7 days ago

    Naperville, United States Investortools Full time

    At Investortools, you are encouraged to grow your skills and shape your career. Here, excellent service meets creative problem solving, helping us drive innovation and transform the finance industry together. We are an industry-leading organization whose mission is to serve institutional investors in the fixed-income market by providing portfolio management...

  • Client Services Associate

    4 weeks ago

    Naperville, United States Investortools Full time

    At Investortools, you are encouraged to grow your skills and shape your career. Here, excellent service meets creative problem solving, helping us drive innovation and transform the finance industry together. We are an industry-leading organization whose mission is to serve institutional investors in the fixed-income market by providing portfolio management...

  • Client Services Associate

    1 week ago

    Naperville, United States Investortools Full time

    At Investortools, you are encouraged to grow your skills and shape your career. Here, excellent service meets creative problem solving, helping us drive innovation and transform the finance industry together. We are an industry-leading organization whose mission is to serve institutional investors in the fixed-income market by providing portfolio management...

  • Patient Service Representative

    1 week ago

    Naperville, United States Advanced Behavioral Health Services Full time

    Busy Medical Office located in Naperville is looking for a Patient Service Representative to join our team and assist with daily tasks such as: - Scheduling patient appointments - Checking patients in/out and verifying current insurance information - Collecting co-pays and/or balances due - Updating Electronic Medical Records - Answering phone calls and...

  • Service Coordinator

    2 weeks ago

    Naperville, United States Bill Jacobs Motorsport Full time

    Description: **The Role at a Glance - Service Coordinator** Bill Jacobs Motorsport, a multi-franchise, award-winning luxury dealer organization that includes manufacturers such as BMW, MINI, VW, Jaguar, and Land Rover is excited to for a Service Coordinator to join our team. The Service Coordinator increases the service traffic of the dealership by...

  • Client Service Representative

    1 month ago

    Naperville, United States Physicians Toxicology Full time

    Laboratory Client Service RepAre you looking to make a difference in people's lives while making an excellent living? Have you ever considered a career as a Laboratory Rep, covering local physicians? If you have then then this is a great opportunity for you to work as a Laboratory Rep. We are committed to reducing stress on the doctors and staff we...

  • Client Service Representative

    1 week ago

    Naperville, United States Physicians Toxicology Full time

    Laboratory Client Service RepAre you looking to make a difference in people's lives while making an excellent living? Have you ever considered a career as a Laboratory Rep, covering local physicians? If you have then then this is a great opportunity for you to work as a Laboratory Rep. We are committed to reducing stress on the doctors and staff we...

  • Client Service Representative

    2 months ago

    Naperville, United States Physicians Toxicology Full time

    Job DescriptionJob DescriptionSalary: Laboratory Client Service RepAre you looking to make a difference in people’s lives while making an excellent living? Have you ever considered a career as a Laboratory Rep, covering local physicians? If you have then then this is a great opportunity for you to work as a Laboratory Rep. We are committed to reducing...

  • Client Service Representative

    1 week ago

    Naperville, United States Physicians Toxicology Full time

    Job DescriptionJob DescriptionSalary: Laboratory Client Service RepAre you looking to make a difference in people’s lives while making an excellent living? Have you ever considered a career as a Laboratory Rep, covering local physicians? If you have then then this is a great opportunity for you to work as a Laboratory Rep. We are committed to reducing...