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Level 2 Support Technician

5 months ago

Chicago, United States The LaSalle Group Full time

LaSalle Network is working with an in-home nursing care organization searching for a Level 2 Support Technician . This individual will perform contract, performance, relationship and risk management with IT vendors. If you are looking for a new opportunity to learn and grow professionally then this position is for you

Level 2 Support Technician Responsibilities:

  • Install and maintain operating environments
  • Monitor these operating environments and responding to issues proactively
  • Respond effectively and speedily to any problems
  • Maintain a professional demeanor with clients and colleagues
  • Provide training and support to level 1 staff and document knowledge base articles
  • Ensure operating environments stay safe and secure
  • Update any software and hardware where necessary
  • Document all reported malfunctions and actions taken in response

Level 2 Support Technician Requirements:
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Suite or related software
  • Extremely organized with great attention to detail
  • Self-motivated and works well independently and as part of a team
  • Knowledge of current networking protocols and standards
  • Hands-on experience in troubleshooting connectivity issues
  • Knowledge of network technologies and topologies, TCP/IP based routing and switching, firewalls, and IDS/IPS
  • Working knowledge of cloud environments such as AWS and Azure
  • Extensive experience working in a team-oriented, collaborative environment
  • Ticket or support software (such as ServiceNow)
  • Linux and Windows-based servers, VMWare and associated hardware
  • Office 365, SharePoint, Citrix Certifications such as a Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Citrix Certified Professional - Virtualization (CCP-V), or Amazon Web Services Certified Solutions Architect (AWS CSA)


If you are interested in this Level 2 Support Technician opportunity and feel you match the above criteria, please apply today.

Thank you,

Mike McGlauchlin
Senior Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.