Student Account Specialist

1 month ago


Lafayette, United States University of Louisiana Monroe Full time
Salary: Depends on Qualifications

Location : LA, LA

Job Type: Full-Time

Job Number: 01350

Division: Business Affairs

Department: Controller

Opening Date: 02/28/2024

Control Number: 8319

Job Summary

Provide customer service to students. Enter and review data for accuracy and process transactions.

Duties and Responsibilities

  • Answer phones and return voicemail
  • Provide customer service regarding balances, registration holds, returned checks, general financial aid, refunds, payment plans, and 1098-T questions
  • Be available for help at the front desk
  • Assist with BankMobile set up questions
  • Help with Move-In Mania check-in for Spring and Fall
  • Create itemized bills as requested
  • Prepare check affidavits for lost refund checks as needed
  • Assist students with adding funds to Warhawk Express account
  • Present information at PREP/POP (freshman orientation) sessions
  • Contact students with returned checks
  • Contact students about outstanding debt
  • Assist students with late registration as needed after payment deadlines
  • Maintain records/files in office
  • Make deposits at La Capitol Federal Credit Union
  • Contact students with returned 1098T forms
  • Distribute incoming mail daily
  • Sign out checks received in the mail
  • Pick up checks, including student refunds, each week from Accounts Payable
  • Process Warhawk Express cancellations
  • Monitor emails for Student Account Services
  • Process BankMobile Timeouts
  • Back up processor for weekly electronic refunds
  • Other duties as assigned

Minimum Qualifications

Required:

Associates degree in accounting, finance, or business administration OR
Bachelor's degree OR

Two + years work experience in accounts receivable AND customer service, preferably in higher education

Employees are eligible for a full benefits package (health, dental, vision, life, retirement, leave, etc.) ULM offers a wide range of employee benefits. for more information regarding benefits.

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