Student Account Specialist
1 month ago
Location : LA, LA
Job Type: Full-Time
Job Number: 01350
Division: Business Affairs
Department: Controller
Opening Date: 02/28/2024
Control Number: 8319
Job Summary
Provide customer service to students. Enter and review data for accuracy and process transactions.
Duties and Responsibilities
- Answer phones and return voicemail
- Provide customer service regarding balances, registration holds, returned checks, general financial aid, refunds, payment plans, and 1098-T questions
- Be available for help at the front desk
- Assist with BankMobile set up questions
- Help with Move-In Mania check-in for Spring and Fall
- Create itemized bills as requested
- Prepare check affidavits for lost refund checks as needed
- Assist students with adding funds to Warhawk Express account
- Present information at PREP/POP (freshman orientation) sessions
- Contact students with returned checks
- Contact students about outstanding debt
- Assist students with late registration as needed after payment deadlines
- Maintain records/files in office
- Make deposits at La Capitol Federal Credit Union
- Contact students with returned 1098T forms
- Distribute incoming mail daily
- Sign out checks received in the mail
- Pick up checks, including student refunds, each week from Accounts Payable
- Process Warhawk Express cancellations
- Monitor emails for Student Account Services
- Process BankMobile Timeouts
- Back up processor for weekly electronic refunds
- Other duties as assigned
Minimum Qualifications
Required:
Associates degree in accounting, finance, or business administration OR
Bachelor's degree OR
Two + years work experience in accounts receivable AND customer service, preferably in higher education
Employees are eligible for a full benefits package (health, dental, vision, life, retirement, leave, etc.) ULM offers a wide range of employee benefits. for more information regarding benefits.
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