E-Commerce Support Specialist

4 weeks ago

Pasco, United States NetRush Full time
About US:

Netrush partners with brands to increase value at all points between your business and the consumer, bringing data, technology, strategy, and infrastructure to help them thrive on Amazon and other ecommerce platforms. With headquarters in Vancouver, Washington, and several processing facilities across North America, Netrush provides integrated retail capabilities ranging from logistics and data science to brand control and creative services, helping brands outsmart, not outspend, the competition.

Job Summary:

The Ecommerce Support Specialist works with brand partners and customers to reach their Amazon and ecommerce PPC goals. This role is responsible for the execution and daily optimization of digital marketing campaigns, planning the launch and making adjustments in order to reach and exceed goals. The Specialist role reports to the Ecommerce Support Manager.

The Ecommerce Support Specialist collaborates with brand partners and customers to achieve their Amazon and ecommerce PPC goals. This role is responsible for executing and daily optimizing digital marketing campaigns, planning launches, and making adjustments to exceed targets. The Specialist also actively cultivates strong customer relationships by ensuring a thorough understanding of their needs and objectives, proactively communicating campaign progress, providing insights, and aligning strategies with evolving business goals The Specialist role reports to the Ecommerce Support Manager.

Essential Job Duties and Responsibilities:
  • Learn philosophies related to Amazon selling, utilizing that information to optimize budgets and spend for brand partners and clients
  • Analyze and manage pay-per-click campaign performance
  • Work closely with managed accounts and internal teams to achieve goals
  • Assist the marketing and support team with other brand partner and customer needs
  • Work closely with the product team to identify growth opportunities
  • Foster strong client relationships through regular communication and understanding business needs, ensuring alignment with long-term objectives.
  • Serve as a point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
  • Stay up-to-date with industry trends and emerging ecommerce and Amazon advertising practices to provide proactive advice and solutions.
Extra Credit:
  • Provide mentorship and training to new team members, sharing expertise in Amazon selling philosophies, PPC campaign management, and client relationship building
  • Take on additional client accounts and expand knowledge, such as expertise in DSP, propose strategic initiatives, and actively contribute to the overall success of Sellozo
Required Qualifications:
  • Bachelor's Degree in marketing, business, behavioral psychology or related field
  • Experience and success with PPC campaigns and/or software-as-a-service marketing technology platforms
  • Strong analytical and data interpretation skills
  • Passionate about software, developing business and technology
  • Previous experience selling on Amazon or other ecommerce platforms a plus
Other Requirements:
  • Excellent written and verbal communication skills to effectively convey ideas and strategies to clients and team members.
  • Reliable internet connection
  • An atmosphere that is appropriate for virtual/phone meetings
  • An environment that minimizes distractions
  • It is preferred that remote employees live within 100 miles of a major airport
  • Proficiency in using data analytics tools and platforms, such as Microsoft Excel.
  • Experience in a SaaS environment a plus.
Compensation and Benefits:
  • Expected annual salary is $45k - $55k, DOE
  • Eligible for bonus plan
  • Health, dental, vision, long-term disability, and life insurance benefits
  • Unlimited PTO and paid holidays
  • Dependent care FSA
  • Access to full suite of mental health wellness tools for you and your family
  • 401(k) Retirement plan
  • Open and collaborative work environment
  • Remote work option


**Applicants must successfully pass a background check prior to first day of employment**

Netrush is an Equal Opportunity and Affirmative Action Employer, and we cultivate a work environment that is both inclusive and diverse, allowing our employees to be themselves. We value every thought and point of view. Without regard to race, color, religion, sex, national origin, age, disability, or veteran status, all qualified applicants will be considered for employment

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