IT Service Desk Analyst
2 weeks ago
IT Service Desk Analyst
As a Service Desk Analyst, you'll be the face of Technology for internal end-users. You'll solve IT-related issues, handle service requests, and act as the users' advocate ("Voice of the User") within the Technology department. This crucial role involves managing incidents, fulfilling requests, and ensuring a smooth IT experience for users. The ideal candidate has excellent troubleshooting skills, a strong commitment to customer service, and a proactive problem-solving approach.
Responsibilities:
- Receive, log, and categorize incidents and service requests through service management software. Using your system knowledge, you'll determine what can be resolved at the Service Desk level and when to escalate to software development resources. You'll manage escalations effectively to ensure optimal use of technical resources.
- Prioritize incidents based on urgency and business impact, using sound judgment to assess the true implications of each issue.
- Provide clear, timely updates to users about incident status and resolution timelines.
- Identify recurring issues across multiple incidents that may indicate a shared root cause, and initiate root-cause analysis through Problem Management.
- Contribute to the Service Desk knowledge base by documenting troubleshooting steps, resolutions, and procedures.
Requirements:
- Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field; advanced certifications or degrees are a plus.
- Two years of experience in a service desk or technical support role. ITIL Foundation certification (preferred, not required).
- Proficiency with Jira Service Management or a similar service desk platform software for incident and request tracking (Jira, Asana etc)
- US citizen or Green Card Required
- Located in the Fort Lauderdale and surrounding area required.
-
IT Service Desk Analyst
4 weeks ago
Fort Lauderdale, United States GSI Full timeIT Service Desk AnalystAs a Service Desk Analyst, you'll be the face of Technology for internal end-users. You'll solve IT-related issues, handle service requests, and act as the users' advocate ("Voice of the User") within the Technology department. This crucial role involves managing incidents, fulfilling requests, and ensuring a smooth IT experience for...
-
fort lauderdale, United States GSI Full timeIT Service Desk AnalystAs a Service Desk Analyst, you'll be the face of Technology for internal end-users. You'll solve IT-related issues, handle service requests, and act as the users' advocate ("Voice of the User") within the Technology department. This crucial role involves managing incidents, fulfilling requests, and ensuring a smooth IT experience for...
-
fort lauderdale, United States GSI Full timeIT Service Desk AnalystAs a Service Desk Analyst, you'll be the face of Technology for internal end-users. You'll solve IT-related issues, handle service requests, and act as the users' advocate ("Voice of the User") within the Technology department. This crucial role involves managing incidents, fulfilling requests, and ensuring a smooth IT experience for...
-
Technical Support Specialist
2 weeks ago
Fort Lauderdale, Florida, United States GSI Full timeIT Service Desk Analyst Role OverviewGSI seeks a skilled Technical Support Specialist to join our IT Service Desk team. As the face of Technology for internal end-users, you will be responsible for solving IT-related issues, handling service requests, and acting as the users' advocate within the Technology department.Key Responsibilities:You will receive,...
-
Service Desk
6 months ago
Fort Lauderdale, United States Planet Fitness Full timeJob DetailsJob Location 302 Tamarac - Tamarac, FL Position Type Part Time Salary Range $12.00 - $12.25 Hourly Job Shift Any Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing...
-
Front Desk Agent
2 months ago
Fort Lauderdale, United States Associa Full timeWork Location: Fort Lauderdale, FL - - - Flexible Schedule Required - - - The Front Desk Attendant must have strong communication, telephone, and customer service skills. This position also requires the Front Desk person to be detailed oriented and a Front Desk, Agent, Customer Service, Hotel, Property Management, Skills
-
Front Desk Customer Service Representative
4 weeks ago
Fort Lauderdale, Florida, United States The Palace Full timeJob Title: Front Desk Customer Service Representative About The PalaceThe Palace is a luxury senior living community that offers independent, assisted living & memory care services in Coral Gables, Kendall, Homestead & Weston. We are looking for a skilled and friendly Front Desk Customer Service Representative to join our team. Estimated Salary Range:...
-
Front Desk Agent
7 months ago
Fort Lauderdale, United States Performance Hospitality Management Full timeThe Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. Responsibilities for guest service Agent, Front Desk
-
Front Desk Agent
1 month ago
Fort Lauderdale, United States Marriott Full timeMarriott Hotels - JobID: 31E1CB4BB29E5F4B6A17D76E24765FD4 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Maintain a clean and organized front desk area; Process...
-
Front Desk Ambassador
2 hours ago
Fort Lauderdale, Florida, United States YMCA of South Florida Full timeJob Description:Company OverviewThe YMCA of South Florida is a community-driven organization dedicated to providing top-notch service to our members. We're seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative.Job SummaryWe're looking for a skilled professional who can provide exceptional member...
-
Front Desk Clerk
6 days ago
Fort Lauderdale, United States AIDS Healthcare Foundation Full timeJob DescriptionJob DescriptionOverviewAMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its...
-
Front Desk Manager
5 months ago
Fort Lauderdale, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....
-
Front Desk Agent
5 months ago
Fort Lauderdale, United States Elwyn Full timeAs a Front Desk Associate, youll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; ch Front Desk, Agent, Part-Time, Customer Service, Hotel, Healthcare, Skills
-
Front Desk Sales Associate Role
2 weeks ago
Fort Lauderdale, Florida, United States Grand Fitness Full timeJob OverviewWe are seeking a dedicated Front Desk Sales Associate to join our team at Grand Fitness Partners. As a key member of our front desk, you will be responsible for providing exceptional customer service and ensuring an outstanding Judgement Free experience for our members.
-
Front Desk Ambassador
2 weeks ago
Fort Lauderdale, Florida, United States Seminole Gaming Full timeCustomer Service RepresentativeWe are seeking a skilled and courteous Front Desk Ambassador to join our team at Seminole Gaming.About Us:Seminole Gaming is the flagship entertainment, gaming, and hospitality destination of Hard Rock International, owned by the Seminole Tribe of Florida. Our world-renowned resort offers a wide range of amenities, including...
-
Front Desk Agent
2 weeks ago
Fort Lauderdale, United States Residence Inn by Marriott Full timeResidence Inn by Marriott - JobID: B7E778E37629D16F6C6B26EB9D0F6C42 [Guest Service / Concierge] As a Front Desk Agent at Residence Inn by Marriott, you'll: Greet and assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving complaints; Maintain accurate records of guest information and...
-
Experienced Front Desk Associate Wanted
28 minutes ago
Fort Lauderdale, Florida, United States Marriott Full timeJob Overview: We are looking for an Experienced Front Desk Associate to join our team at The Ritz-Carlton Fort Lauderdale. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring seamless check-in and check-out experiences.About Our Team: Our team is dedicated to...
-
Front Desk Agent- Westin Fort Lauderdale
7 days ago
Fort Lauderdale, United States TPG Hotels & Resorts Full timeThe Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all Front Desk, Agent, Payment Processing, Reservations, Guest Service, Hotel Learn More
-
Front Desk Agent
5 months ago
Fort Lauderdale, United States Elwyn Full timeAs a Front Desk Associate, youll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; ch Front Desk, Agent, Customer Service, Overnight, Hotel, Healthcare, Skills
-
IT Service Desk Director
2 weeks ago
Fort Worth, Texas, United States Tandy Leather Factory Full timeJob OverviewTandy Leather Factory Inc. is seeking an experienced IT Service Desk Director to lead our technical support team in Fort Worth, Texas. This critical role involves overseeing day-to-day operations, ensuring exceptional customer service delivery to internal clients.Key ResponsibilitiesLead a team of skilled technicians to achieve high performance,...