Support Services Specialist II

2 months ago


San Antonio, United States Customer_Military & Government Full time
Qualifications:
  • Prefer minimum 3 years travel agency experience
  • Industry knowledge and strong background with reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation
  • Proficiency with the SABRE preferred
  • Minimum proficiency using one CRS
  • High Proficiency in fare calculations - domestic and international
  • Proficiency in domestic airline rules, tariffs with a strong emphasis on international fare rules, tariffs and international routing
  • Proficient with Amtrak (ability to book rail and proficient with fare rules) preferred
  • Experience with processing refunds/exchanges/Phase IVs
  • Excellent customer service skills required; strong people person
  • Ability to solve problems
  • Ability to meet and maintain required performance standards
  • This is a telecommute position.
  • Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Support Services Specialist II for our San Antonio, Texas location.  As a Support Services Specialist II, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.
"CWT keeps on creating innovative ways to provide excellent service and maintain its high standards." My Journey, My CWT Abegail Santos, Travel Counselor, Philippines
As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients.  We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories.  Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.
We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team.  Our most valuable asset as a company is the quality of our people.  We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.
  • Issuing complex domestic/international tickets to include electronic ticketing, paper ticketing, prepaids, exchanges, refunds, car/hotel invoicing, Southwest ticketing/invoicing and Amtrak (prepaids, kiosks, paper)
  • Proficiency with fare calculations, pricing, processing tickets, refunds, exchanges, voids
  • Ability to process full and partial ticketing requests
  • Ensures all pnrs are quality controlled to include account requirements, Matrix reporting fields, valid fare
  • Verifies accuracy of delivery on all paper tickets
  • Supports all accounts
  • Assists other agents via HelpDesk
  • Solves typical travel related problems consistently and is able to assist with Data Integrity queue backs
  • Ability to prioritize work essential in the operation of ticket issuance. Capable of ensuring arrangements are accurate, resulting in correct documentation
  • Operates within detailed procedures under minimal supervision
  • Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures
  • Attends staff and training meetings for ongoing updates in the travel industry and office procedures
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
  • Maintains regular attendance according to company guidelines
  • Performs other duties as assigned


  • San Antonio, United States ISHPI Information Technology Full time

    IT Service Desk Specialist IIJob Locations US-TX-San AntonioID 2024-1722Category Core IT Svc.Type Regular Full-TimeOverviewISHPI is a recognized industry leader in providing Cybersecurity support and consulting services to our Federal agency and Department of Defense partners. In this, we specialize in developing and performing Cybersecurity Engineering...

  • IT Support Specialist

    2 weeks ago


    San Antonio, Texas, United States Ka'ala Systems Technology Corporation Full time

    About the RoleOur company, Ka'ala Systems Technology Corporation, is seeking a highly skilled Technical Support Specialist to join our team. Located in San Antonio, Texas, this role will involve providing top-notch support to end-users across the United States Air Force 59th Medical Wing.This position requires an individual with extensive experience in Tier...


  • San Antonio, United States Ka'ala Systems Technology Corporation Full time

    Job DescriptionJob DescriptionKa'ala Systems Technology Corporation has an open position for a Technical Support Specialist to perform all functions associated with providing Tier II Help Desk Support to end users supporting the United States Air Force 59th Medical Wing located at Wilford Hall in San Antonio, Texas.Applicants must be experienced in...


  • San Antonio, United States Tri-Starr Talent Full time

    Job DescriptionJob DescriptionTriStarr Talent has the privilege of working with a dynamic IT Managed Service Provider (MSP) specializing in delivering comprehensive IT solutions to businesses of all sizes. Their mission is to empower clients with cutting-edge technology, unparalleled support, and a seamless IT experience.If you are a talented Technician with...


  • San Antonio, United States Excentium Full time

    Information Assurance/Security Specialist II Excentium, Inc. is a Service-Disabled Veteran owned small business (SDVOSB) that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations. We have an opportunity for an Information...


  • San Diego, United States General Dynamics Information Technology Full time

    Req ID: RQ189926 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI Full 5C (T3) Job Family: SCA Skills: Information Technology (IT) Services,IT Service Management (ITSM),Technical Issues Experience: 4 + years of related experience Job Description: Seize your opportunity to make a personal impact...


  • San Francisco, California, United States Winston Support Services Full time

    Job OverviewWe are excited to announce an opportunity for an Administrative Support Specialist to join our team at Winston Support Services. In this role, you will provide critical administrative support to our executive team, contributing to the smooth operation of our organization.As a key member of our team, your responsibilities will include:Managing...


  • San Diego, California, United States Strategic Systems Full time

    Job DescriptionAs a Technical Support Specialist II at Strategic Systems, you will be responsible for providing technical support to our clients. This includes resolving hardware and software issues, configuring new equipment, and performing maintenance tasks.You will work closely with our sales team to understand client needs and provide solutions that meet...


  • San Antonio, United States University Health Full time

    POSITION SUMMARY/RESPONSIBILITIES Under the direct supervision of the Health Information Management (HIM) Manager, and Team Lead, the Health Information Specialist II performs specialized health information duties necessary to organize, maintain and use the electronic health record consistent with the health record policies and standards. Performs assigned...


  • San Diego, United States ISHPI Information Technology Full time

    IT Service Desk Specialist IIJob Locations US-CA-San DiegoID 2024-1725Category Core IT Svc.Type Regular Full-TimeOverviewISHPI is a recognized industry leader in providing Cybersecurity support and consulting services to our Federal agency and Department of Defense partners. In this, we specialize in developing and performing Cybersecurity Engineering...


  • San Diego, California, United States Strategic Systems Full time

    Job Summary:We are seeking an experienced Technical Support Specialist II to join our team in San Diego, CA. The successful candidate will provide technical support and maintenance services for our clients' equipment and systems. This is a great opportunity to join a dynamic team and contribute to the success of our organization.Key Responsibilities:Provide...


  • San Antonio, Texas, United States Washing Equipment of Texas, Ltd Full time

    About the RoleThe Service and Support Specialist will be responsible for entering and updating the status of service calls on a daily basis, coordinating and communicating information with customers, service technicians, and all other departments of the company.Key Responsibilities:Coordinate and track service calls with the San Antonio service...


  • San Antonio, United States General Dynamics Information Technology Full time

    Req ID: RQ189928Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: MBI Full 5C (T3)Job Family: ConfigurationSkills:Configuration Management (CM), Defense Medical Logistics Standard Support (DMLSS), Logistics ManagementExperience:4 + years of related experienceJob Description:Seize your opportunity to make a...


  • San Diego, United States California Coast Credit Union Full time

    Provides operational phone and email support to the branches, Member Service Center (MSC), Spectrum departments, and members when applicable. Completes additional department processes and tasks as assigned.DIMENSIONSSupports Branches, MSC, and Spectrum Departments:Branches/Departments 46Monthly Phone Support:Approximately 700Monthly Incoming/Outgoing...


  • San Antonio, United States Apex Systems Full time

    Apex Systems is hiring Desktop Support Specialists in the San Antonio, TX area. If you are interested and meet the qualifications below, please apply!Job DescriptionPosition: Tier 1 Desktop Support SpecialistLocation: San Antonio, TX 78205--100% ONSITEHours: Open AvailabilityPay Rate: $26.04hr. (plus $4.41 fringe benefit)The Desktop Support Tier 1 Analyst is...


  • San Antonio, Texas, United States Bexar County, TX Full time

    Job OverviewBexar County, TX is seeking a skilled IT Support Specialist III to join our team. As a key member of our technical support staff, you will provide expert-level assistance to end-users, troubleshoot complex issues, and ensure seamless operation of our computing infrastructure.About the RoleThis full-time position requires 5-7 years of experience...


  • San Marcos, United States Texas State Full time

    Posting Information Posting Number2025162 Posting/Functional TitleSystems Support Specialist II University Pay Plan TitleSystems Support Spec II LocationSan Marcos DepartmentManaged Services Recruitment TypeOpen to All Job TypeFull-Time Funding SourcePermanent Monthly Salary$3,776 - $4,617.50 Job CategoryNon-Exempt Required Qualifications:...


  • San Diego, California, United States ISHPI Information Technology Full time

    We are seeking a highly skilled Cybersecurity Support Specialist II to join our team at ISHPI Information Technologies, Inc. in San Diego.As a key member of our IT Support effort, you will provide technical assistance and support to end users for hardware, software, and systems through various communication channels. Your expertise will be crucial in...


  • San Antonio, Texas, United States UT Health San Antonio Full time

    **About This Opportunity**We are seeking a highly skilled Support Services Specialist to join our team at UT Health San Antonio.About the PositionThis role is responsible for providing general administrative support to a department or group of professionals, including gathering data, special projects, and general office duties as assigned.Key...


  • San Diego, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:MBI Full 5C (T3)Job Family:SCAJob Qualifications:Skills:Information Technology (IT) Services, IT Service Management (ITSM), Technical IssuesCertifications:NoneExperience:4 + years of related experienceUS Citizenship...