Resident Services Coordinator

3 weeks ago

Camp Lejeune, United States WinnCompanies Full time

WinnCompanies is looking for a Resident Services Coordinator to join our military housing team at Camp Lejeune, NC.

In this role, you will assist and coordinate all requests from military families with the property management team, including move ins, move outs, inquiries, and community standards enforcement. You will also maintain curb appeal and coordinate community activities.

Responsibilities

    • Conduct move-out assessments with departing residents and assess any charge for damages.
    • Administer move-in paperwork and home inspections with residents.
    • Answer resident questions and assist in resolving resident complaints.
    • Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
    • Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas of the property, including trash pick up.
    • Assist in the inspections of vacant homes and take appropriate action to prepare the for rent-ready status.
    • Participate in organization and execution of company-sponsored resident events including social events, educational classes, and community programs.
    • Conduct neighborhood tours and home showings for qualified potential residents.
    • Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures. May execute lease signing.
Requirements
    • High school diploma or GED equivalent.
    • Minimum of 1 year of relevant work experience.
    • A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
    • Experience with computer systems, particularly Microsoft Office.
    • Excellent customer service skills.
    • Solid organizational and administrative skills.
    • Ability to manage multiple assignments and tasks.
    • Ability to work with a diverse group of people and personalities.
    • Ability to work nights and weekends on occasion for special events.
Preferred Qualifications
    • Associate's degree in business-related field.
    • Experience in property management.
    • Experience with Yardi or RealPage property management software.

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