Account Manager

3 weeks ago

Chicago, United States Pivot Onsite Innovations Full time
Position Overview

Pivot Onsite Innovations is looking for an Account Manager with experience managing partners and clients in a healthcare environment Join a growing and exciting team with a client focus in the Midwest territories.

Remote-friendly Must be comfortable with travel.

Greater Purpose and Core Values:

Athletico's Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.

Job Summary:

The Account Manager has oversight of implementation, maintenance and support of designated clients and service deliverables. The Account Manager acts as the liaison between and support system for clinic staff and key client contacts.

Essential Duties and Responsibilities:
  • Work with territory area of clients to develop clinic processes and procedures
  • Partner with clinic staff in implementation of client requested programs and services
  • Maintain day to day relationship with identified key client contacts
  • Oversee clinic operations in conjunction with the Director of Operations and the site Medical Director
  • Routinely meet with client and clinic personnel to review ongoing needs and areas to add value
  • Order and organize clinic supplies and equipment for new clinic set ups
  • Attend meetings and serve on committees as requested.
  • Prepare and present stewardship report with relationship manager and medical director to client at quarterly and annual performance review meetings
  • Collaborate with Division Management and Director of Operations on strategy for site program development and service delivery
  • Collaborate with HR and Division Management on the appraisal process
  • Assist with day to day employee and client issues and escalating as necessary
  • 30-35% national travel
Required Education, Skills & Abilities:
  • Bachelor's degree or equivalent experience
  • 5 plus years of account management experience in a service related industry required
  • 3 plus years of operational experience required
  • Healthcare experience is a plus
  • Knowledge of OSHA recordability and worker's compensation a plus
  • Excellent interpersonal skills with the ability to build and sustain relationships at all levels
  • Strong analytical and problem-solving skills
  • Proficient with MS Office
  • Position may require proof of COVID-19 vaccination

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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