Helpdesk Support

4 weeks ago


Boston, United States Community Care Cooperative Full time

The Helpdesk Support 1 provides technical support and training to the health centers user community on all aspects of information systems. This critical role will assist Fenway Health staff with the installation, configuration and ongoing usability of computers, peripheral equipment, and software. The Helpdesk Support 1 will collaborate with vendor support contacts to resolve advanced technical issues. Responsibilities: Provide Level 1 support for Azure, Active Directory, EntraID, Fortinet VPN, and EMR related issues to end- users Troubleshoot and resolve technical issues related to Azure, Active Directory, Fortinet and EMR systems, including login and access issues, permissions, security concerns, and connectivity issues Manage and maintain EntraID and Active Directory user accounts, groups, and permissions Collaborate with other IT team members to identify and resolve complex issues Monitor and maintain Azure, Active Directory, and EntraID environments to ensure high availability and performance Document solutions to recurring issues, troubleshooting steps, and procedures Provide excellent customer service and communication to end-users and healthcare providers Ensure compliance with HIPAA regulations in all IT activities Perform other duties as assigned Required Skills: Strong knowledge of Azure, Active Directory, and EMR systems concepts, including account management, group policy, security, and authentication protocols. Epic EMR is a plus Familiarity with HIPAA regulations and ability to maintain compliance in all IT activities Strong problem-solving skills and ability to troubleshoot technical issues Excellent written and verbal communication skills Ability to work independently as well as in a team environment Desired Other Skills: Ability to work collaboratively, across the organization, and as part of a team Familiarity with the MassHealth ACO program Familiarity with Federally Qualified Health Centers Experience working in a provider organization Experience working in a managed care environment Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: Associate\'s degree in Computer Science or a related field, or equivalent work experience 1-2 years of experience in IT support with a focus on Azure, Active Directory, EntraID EMR systems like Epic, and HIPAA regulations


  • Helpdesk Technician

    3 months ago


    Boston, United States TEKsystems Full time

    Job DescriptionJob Description12 Month Contract - Annual renewal Onsite RoleLevel 2 HelpdeskDescription:The Helpdesk Analyst provides technical support to our end-users through our telephone support line and the use of BeyondTrust (Bomgar) remote support tool. The Helpdesk Analyst must have excellent customer service and troubleshooting skills and the...


  • Boston, United States firstPRO, Inc Full time

    firstPRO is now accepting resumes for a Desktop Support Technician in Boston, MA. This is a contract to hire role and onsite.The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the...


  • boston, United States firstPRO, Inc Full time

    firstPRO is now accepting resumes for a Desktop Support Technician in Boston, MA. This is a contract to hire role and onsite.The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the...


  • Boston, United States Pliancy Full time

    About us Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we're starkly different from other IT organizations because we challenge the status quo in two major ways:...


  • Boston, United States firstPRO, Inc Full time

    6 Month Contract to HireOnsite in DCThe primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems. The...


  • Boston, United States firstPRO, Inc Full time

    6 Month Contract to HireOnsite in Boston, MA The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of...


  • Boston, United States Stefanini North America and APAC Full time

    Provide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service...


  • Boston, United States ASK Staffing Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Administrative SupportDuration: 03 Months ContractLocation: Boston, MA, 02116Pay Scale: $19.81/hr Job Description: We are seeking a detail-oriented Administrative Support who is...


  • Boston, United States ASK Staffing Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Administrative SupportDuration: 03 Months ContractLocation: Boston, MA, 02116Pay Scale: $19.81/hr Job Description: We are seeking a detail-oriented Administrative Support who is...


  • boston, United States Rose International Full time

    Date Posted: 12/23/2024 Hiring Organization: Rose International Position Number: 475914 Job Title: eLicensing Customer Support Job Location: Boston, MA, USA, 02108 Work Model: Onsite Shift: Monday to Friday 8:45 to 5:00 Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 35.00 Max Hourly Rate ($): 40.00 ...


  • boston, United States Rose International Full time

    Date Posted: 12/23/2024 Hiring Organization: Rose International Position Number: 475914 Job Title: eLicensing Customer Support Job Location: Boston, MA, USA, 02108 Work Model: Onsite Shift: Monday to Friday 8:45 to 5:00 Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 35.00 Max Hourly Rate ($): 40.00 ...


  • Boston, United States Rose International Full time

    Date Posted: 12/23/2024 Hiring Organization: Rose International Position Number: 475914 Job Title: eLicensing Customer Support Job Location: Boston, MA, USA, 02108 Work Model: Onsite Shift: Monday to Friday8:45 to 5:00 Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 35.00 Max Hourly Rate ($): 40.00 Must Have...


  • boston, United States Rose International Full time

    Date Posted: 12/23/2024 Hiring Organization: Rose International Position Number: 475914 Job Title: eLicensing Customer Support Job Location: Boston, MA, USA, 02108 Work Model: Onsite Shift: Monday to Friday 8:45 to 5:00 Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 35.00 Max Hourly Rate ($): 40.00 ...


  • Boston, United States Rose International Full time

    Date Posted: 12/23/2024 Hiring Organization: Rose International Position Number: 475914 Job Title: eLicensing Customer Support Job Location: Boston, MA, USA, 02108 Work Model: Onsite Shift: Monday to Friday 8:45 to 5:00 Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 35.00 Max Hourly Rate ($): 40.00 ...


  • Boston, Massachusetts, United States Boston University Full time

    About the RoleWe are seeking a skilled Technical Network Administrator to join our team at WBUR Engineering. As a key member of our IT department, you will be responsible for managing our network infrastructure, including switches, routers, and firewalls. Your expertise will ensure the smooth operation of our server, desktop, and disk array systems, as well...


  • Boston, MA, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...


  • Boston, United States Jobs for Humanity Full time

    Company Description Founded in 2004, ComputerCare provides IT Asset Management services that enable our customers to support their employees in traditional, remote and hybrid work environments. Trusted by the biggest names in Tech, and authorized by the leading manufacturers, ComputerCare utilizes its industry leading knowledge to develop solutions that...


  • Boston, Massachusetts, United States Braver Technology Solutions LLC Full time

    About the RoleAs a Client Services Technician at Braver Technology Solutions LLC, you will play a critical role in delivering exceptional customer experiences.Responsibilities include:Providing high-quality technical support to clients via various communication channels.Collaborating with cross-functional teams to resolve complex technical issues.Developing...


  • Boston, Massachusetts, United States Boston University Full time

    We're seeking a highly skilled Network and Systems Administrator to join our team at WBUR Engineering. As a key member of our IT department, you will be responsible for managing and maintaining our network infrastructure, including switches, routers, and firewalls. Your expertise in system administration, network protocols, and troubleshooting will ensure...


  • Boston, United States JobRialto Full time

    Job Summary We are seeking a Help Desk Specialist with strong customer service skills to assist customers using the HPL eLicensing platform. The specialist will guide users in system navigation, troubleshoot issues, respond to help desk inquiries, and contribute to system testing and documentation updates. This role focuses more on customer service than...