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Host-Hostess (Table Service) - Frontera Cocina

2 months ago

Lake Buena Vista, United States Palmas Restaurant Group Full time
About the Organization
Palmas Restaurant Group has been an Operating Participant with Walt Disney World since 1982. We operate a variety of food and beverage locations at Epcot Theme Park, Disney's Coronado Springs Resort, and Disney Springs. We offer a fun and fast-paced working environment, competitive pay rates, and many Disney perks. Our Company prides itself on creating unique, memorable dining experiences by providing our guests with world-class service, exceptional cuisine, and beautiful restaurant atmospheres.

EOE Statement
Palmas Restaurant group is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, marital status, religion, national origin, citizenship, disability, veteran status or any other legally protected category.

Description

General Description

Being a Host/Hostess is more than just greeting and seating guests. The primary responsibility of the Host/Hostess is to be the first point of contact for the guest with the restaurant. The Host/Hostess must know everything about the restaurant, from hours of operation and directions to reservations and available seating. This information is used to make the guests' arrival at the restaurant a flawless experience and to keep other team members informed of what to expect.

Work Duties
  • Answer phone in a timely and appropriate manner
  • Prepare and maintain Host/Hostess area for guest arrival
  • Properly and efficiently utilize the restaurant reservation, seating and paging systems
  • Politely greet all guests in a timely fashion
  • Lead guests to the table and seat guests in an appropriate fashion
  • Politely inform guests of wait times and prepare wait lists as necessary
  • Answer any guest questions as necessary
  • Offer all guests a fond farewell
  • Have basic knowledge of acceptable forms of payment and the Disney Dining Plan
  • Perform work duties in compliance with all Company guidelines and policies
  • Display proper food safety procedures at all times
  • Follow all necessary laws and processes for the safe service of alcohol
  • Work closely with all other team members and display good teamwork
  • Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
  • All other tasks as assigned
NOTE: This Job Description is subject to change at any time

Position Requirements

Work Experience & Education Requirements
  • Minimum of one year of restaurant experience preferred
  • Minimum of a high school diploma or equivalent
  • Previous host/hostess experience preferred
  • Must have or be able to obtain a State of Florida Food Safety Certificate
  • Must have or be able to obtain a Florida Responsible Vendors Certificate
  • Must be well versed in food safety - including proper techniques for handling food and personal hygiene requirement.
  • Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages
Working Conditions & Physical Requirements
  • Must be able to perform all necessary job functions
  • Must be able to stand and be mobile for up to 4 consecutive hours
  • Must be able to function in narrow spaces, such as those found in kitchens and dining rooms
  • Must be able to lift and carry equipment/food up to 50 pounds
  • Must be able to push and pull (carts, doors etc.)
  • Must be able to reach, bend, kneel, stoop and crouch
  • Must be able to perform repetitive tasks
  • Must be able to complete work duties in a variety of environmental conditions, including coolers, freezers, kitchen environments and outdoors
  • Must be able to work around foods containing various food allergens
  • Must be able to communicate and interact politely and effectively with guests of all types
  • Must be able to effectively satisfy guest demands
  • Must be able to work effectively in a fast-paced environment
  • Must be fluent in the English language
  • Must be available to work weekends and holidays
  • Must be able to arrive for all assigned shifts on-time
  • Must be able to comply company appearance guidelines


Position
Host-Hostess (Table Service)

Division
Vista Springs dba Frontera Cocina at Disney Springs

Location
Frontera Cocina

This position is currently accepting applications.