IT Systems Engineer

3 weeks ago

Columbus, United States Virtual Full time
IT System Engineer  
As an IT System Engineer, you will play a vital role in the design, implementation, and maintenance of IT Systems. The right candidate for this role will have 3-5 years of experience in IT systems engineering and network administration, strong attention to detail and share our passion for delivering genuine hospitality.

Key Responsibilities/Functions:
  • Design, implement, and maintain IT systems, including servers (on-premise/Azure Cloud), workstations, and associated software.
  • Evaluate and recommend hardware and software solutions to meet organizational needs.
  • Troubleshoot and resolve system-related issues in a timely manner.
  • Collaborate with IT teams to support system upgrades, migrations, and integration. Network Administration:
  • Establish and maintain network standards and procedures in line with industry best practices.
  • Manage and maintain local network systems, including switches, routers, and firewalls.
  • Ensure network security, implementing and monitoring access controls and security protocols.
  • Troubleshoot and resolve network-related issues, both on-site and remotely.
  • Participate in network planning and design, and work with Project Leads on network-related projects. Collaboration and Support:
  • Provide first and second-level technical support to end-users, addressing system and network issues promptly.
  • Work with the Service Desk team to represent the technical support function.
  • Collaborate with Project Leads to assess and implement new software releases and hardware upgrades.
  • Support the roll-out of PCs, software, and hardware, ensuring smooth adoption.
  • Assist in the management of equipment and personnel in local and remote locations.
  • Participate in major projects, including software and hardware installations, occasionally taking the lead in coordinating project activities.
  • Provide Tier III/other support per request from various occasions. Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted associates.

Minimum Qualifications:  
  • Bachelor's degree in a relevant field, or equivalent experience.
  • 3-5 years of experience in IT systems engineering and network administration.
  • Proficiency in Microsoft technologies, desktop operating systems, networking, security, and server software.
  • Proficiency in Microsoft MDM software, Intune.
  • Proficiency in Networking with Cisco Meraki.
  • Proficiency in mixed Windows environments.
  • Knowledge of virtualization for both servers and desktops, including Azure and VMware.
  • Strong troubleshooting skills for both hardware and software, on-site and remotely.
  • Approachable and attentive to end-users' needs.
  • Experience in coordinating and participating in IT projects.
  • Demonstrated ability to work effectively both independently and in a team.
  • Dedication to upholding the company's values of integrity, teamwork, innovation, and continuous improvement.

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