Senior Account Manager
2 weeks ago
Elmwood is a Global Strategic Brand Design consultancy with a team of dedicated strategists, design practitioners, client partners, and specialists that solve our client's business and brand challenges. We are part of the MSQ network, a joined-up community of best-in-class agencies helping brands grow valuable customers.
As a strategic thinker with a talent for relationship-building, and a drive for delivering exceptional client leadership, the Senior Account Manager will work independently with clients, managing projects and developing an in-depth understanding of the client's business. You're the client's day-to-day contact and integral to the development and delivery of insightful and impactful work.
And to be a great Senior Account Manager at Elmwood you'll employ these attributes in abundance:
· Diligent and organized, you have the project management basics down.
· Understanding the value of and actively embracing good working practices.
· Excel at building strong, trust-based relationships with clients and internal teams.
· Thrive in a fast-paced environment, balancing strategic vision with executional excellence.
· Are a proactive problem-solver, able to anticipate client needs and drive solutions.
· Possess strong commercial acumen, ensuring projects meet financial objectives and targets.
· Are a natural leader, inspiring both clients and teams with confidence and clarity.
Requirements
Relationship:
- Own project deliverables and act as primary client contact to foster trust.
- Develop sustainable relationships with clients, colleagues, and suppliers.
- Identify opportunities and understand client goals and industry trends.
- Lead client meetings and manage expectations to align vision with execution.
- Manage the client relationship with excellence, taking care to respond timely, and with impeccable communication.
Delivery:
- Oversee project delivery, ensuring timelines and budgets are met.
- Lead project team and collaborate with Design and Strategy Teams.
- Plan workflows, manage resources, and provide status and budget tracking updates in meetings.
- Document learnings and champion internal processes and tools.
- Maintain quality standards and proactively address challenges.
- Anticipate challenges and proactively find solutions to keep projects moving smoothly.
Commercials:
- Create estimates and manage financials, ensuring project profitability.
- Collaborate with Finance on client invoicing, vendor management and financials.
- Forecast accurately and develop strategic account plans with the Client Lead.
- Monitor financial performance and contribute to business development efforts.
Benefits
What we offer;
Alongside a market appropriate salary commensurate with the level of this role, you will have access to an outstanding benefits package including:
- 15 vacation days
- 12 paid holidays
- 5 paid sick/wellness days
- 2 paid personal days
- A comprehensive medical, dental and vision plan (including family coverage)
- Life and disability insurance
- Flexible spending account for medical expenses
- Commuter benefits program
- 401k plan with company matching up to 4.5%, employees start receiving matching contributions after 3 months of employment.
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