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Customer Service Representative
4 months ago
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ We’re Hiring for a Road Supervisor in Burnsville, MN Transdev is proud to offer:
- $16.50/hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
Our Customer Service Representatives are responsible for:
- Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.
- Follows and explains policy and procedure as outlined in operations and procedures manuals.
- Treats each customer/caller with courtesy, dignity, and respect privacy.
- Meets or exceeds established performance requirements.
- Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.
- Documents trip authorization according to procedures.
- Remains knowledgeable of all policies and procedure changes.
- Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
- All other duties as assigned.
To qualify as a Customer Service Representative, you’ll need:
- A minimum of a High School diploma or GED
- Able to operate a computer
- Complete any training requirements
- Communicate clearly in English
- Able to operate standard telephone system
- Exercise business telephone etiquette