Contact Center Specialist III
2 weeks ago
Description
:The Contact Center Specialist III is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, collecting appropriate patient information to hand off to clinical teams, and other duties related to ensure patients can easily access their provider(s). Education: ▪ Required: High school diploma or Equivalent
Experience: ▪ Required: 1 year customer service experience ▪ Required: 1 year competency completed in Contact Center Specialist II role or equivalent skills ▪ Preferred: 3+ year customer service experience, healthcare experience, and/or call center experience
Skills: ▪ Outstanding written verbal communication skills ▪ Strong customer services skills that demonstrate empathy, kindness, safety, and compassion ▪ Problem solving skills to analyze and respond to consumer inquires ▪ Ability to work independently and as a member of a team ▪ Possess excellent time management skills ▪ Professional written and verbal communication skills ▪ Proficient in Microsoft Office Programs as well as healthcare related programs ▪ Ability to multi-task, manage call volume and prioritize patient needs ▪ Ability to make timely decisions and provide best possible outcome ▪ Understanding of medical terminology ▪ Collect and communicate clinical requests of patient to clinical teams ▪ Competency in required skills as a Contact Center Specialist II or equivalent skills
Licensure/Certification/Registration: ▪ N/A
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Contact Center Specialist II
3 weeks ago
Lake Spring, United States CoxHealth Full timeDescription :The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access...
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Contact Center Specialist I
3 weeks ago
Lake Spring, United States CoxHealth Full timeDescription :Job Summary • The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other...
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Contact Center Specialist I
6 days ago
Lake Spring, MO, United States CoxHealth Full timeDescription :Job Summary • The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other...
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Contact center specialist ii
7 days ago
Lake Spring, United States CoxHealth Full timeDescription : The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access...
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Contact Center Specialist
23 hours ago
Spring, United States Yochana Full timeTitle: Genesys Contact Center Platform Support Engineer Location: Spring, TXType : Contract & Onsite Role Summary:The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure...
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Contact Center Specialist
1 week ago
Spring, United States Yochana Full timeTitle: Genesys Contact Center Platform Support Engineer Location: Spring, TXType : Contract & Onsite Role Summary:The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure...
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Contact Center Specialist
7 days ago
Spring, United States Yochana Full timeTitle: Genesys Contact Center Platform Support Engineer Location: Spring, TXType : Contract & Onsite Role Summary:The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure...
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Prior Auth Specialist MA III
3 weeks ago
Lake Spring, United States CoxHealth Full timeDescription :The role of the Prior Auth Specialist MA III is to centrally coordinate obtain, review, and track prior authorizations for medications and durable medical equipment. The goal of the Prior Auth Specialist MA III is to work with all Cox Medical Group clinics in order to complete prior authorizations through the various methods that required by...
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Contact Center Specialist
7 days ago
Spring, Montgomery County, TX, United States Yochana Full timeTitle: Genesys Contact Center Platform Support Engineer Location: Spring, TX Type : Contract & Onsite Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure...
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Contact Center Specialist
7 days ago
Spring, Montgomery County, TX, United States Yochana Full timeTitle: Genesys Contact Center Platform Support Engineer Location : Spring, TX Type : Contract & Onsite Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact...
