Call center rep

2 months ago

Brownsville, United States Teleperformance USA Full time

Category : Technical SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs Teleperformance and YouThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limitThis position will be based on-site at our Brownsville, Texas location.Your ResponsibilitiesAs a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.Provide front line, first level, technical assistance for consumersSupporting Client specific high speed internet services delivering an exceptional customer experienceResolve technical problems, within a fast paced, customer facing environmentTroubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. Demonstrate advanced product knowledge and he ability to solve customer issues.Resolve customer issues on the first call as frequently as possible.Open and manage trouble ticket system for user issues, Data Network, OS issues.Be patient, courteous and friendly with customers at all times.Demonstrate a positive attitude.Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.Adhere to all work schedule assignments.Abide by and support management directives and adhere to all Teleperformance policies.We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.6 months Customer service experience preferredOver 18 years of ageAbility to type 25 wpmHigh School Graduate or GEDComfort with desktop computer systemProven oral & written communication skillsLogical problem-solving skillsAbility to navigate Windows operating systemsOrganization and work prioritization skillsBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.Teleperformance is an Equal Opportunity Employer

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