Customer Service Representative

4 weeks ago


Philadelphia, United States Genuine Parts Company Full time
SUMMARY
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES
•Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
•Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
•Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
•May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
•Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
•Orders items to ensure appropriate inventory levels are maintained for customers.
•May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
•Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
•Determines the most cost effective shipping method for customer orders.
•Partners with Account Representatives to ensure customer satisfaction.
•Expedites backorders. May pull inventory and prepare order for shipment to customer.
•May handle customer returns.
•Performs other duties as assigned.

EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:
•Reliability, organization, and attention to detail required.
•Strong communication skills including written, verbal, and listening.
•Ability to multi-task and time management skills required.
•Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
•Product knowledge is preferred.

COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

  • Philadelphia, United States Always Best Care Senior Service Full time

    The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Representative is responsible for responding in a timely, professional, and courteous manner to customer inquiries...


  • Philadelphia, United States Atrium Staffing Full time

    About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client is a leading provider in the banking industry, committed to...


  • Philadelphia, United States Always Best Care Full time

    The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Representative is responsible for responding in a timely, professional, and courteous manner to customer...


  • Philadelphia, Pennsylvania, United States Dave & Buster Full time

    About UsDave & Busters is a premier entertainment venue offering an unparalleled experience for its customers. As a Customer Service Representative, you will be part of this esteemed team, contributing to the company's continued success. Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service...


  • Philadelphia, United States Genuine Parts Company Full time

    Customer Service Representative at Genuine Parts Company summary: The Customer Service Representative is responsible for managing customer inquiries, processing orders, and fulfilling customer needs while building relationships and ensuring satisfaction. This role involves negotiating prices, maintaining inventory levels, and sourcing products efficiently. A...


  • Philadelphia, United States RSP Events Full time

    Our company is seeking someone who is bright and motivated to add value to our competitive event team! We have a robust history of driving successful event sales strategies that have always taken our clients footprint to the next level. Are you ready to make a serious move up the ladder in your professional growth? LOOK NO FURTHER! We are here and ready to...


  • Philadelphia, United States Genuine Parts Company Full time

    Customer Service Representative at Genuine Parts Company summary: The Customer Service Representative is responsible for managing customer inquiries, processing orders, and fulfilling customer needs while building relationships and ensuring satisfaction. This role involves negotiating prices, maintaining inventory levels, and sourcing products...


  • Philadelphia, Pennsylvania, United States Commonwealth of Pennsylvania Full time

    Job Description: The Customer Service Representative will be responsible for delivering outstanding customer service, assisting customers with product selection, and maintaining a clean and organized store environment.The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong commitment to...


  • Philadelphia, Pennsylvania, United States Santander Bank Full time

    Job Description:As a customer service representative at Santander Bank, you will be the first point of contact for consumer and small- to medium-sized clients. Your primary responsibilities include assisting clients with resolving product, service or billing issues, opening or closing accounts, processing transactions, logging requests, and escalating...


  • Philadelphia, United States Net Commesh Full time

    Job Title: Customer Service Representative Location: Philadelphia, PA Job Type: Full-Time Department: Customer Support Reports To: Customer Service Manager Job Summary: We are seeking a highly motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing outstanding support...


  • Philadelphia, United States Family Dollar Full time

    Family Dollar - 7740 CITY LINE AVENUE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Philadelphia, United States RSP Events Full time

    We are seeking a Retail Customer Service Representative to help take our clients retail marketing and advertising campaigns to the next level. The role will be an integral part of our event marketing and promotions team in order to help raise awareness for assigned brands. Want to make a positive impact on the event marketing industry? We are changing the...


  • Philadelphia, United States PHL Acquisitions Full time

    Customer Service Representative Needed - Immediate Hire Location: Philadelphia, PA Are you a people person who loves interacting with customers and providing top-notch service? Do you thrive in a customer-facing role where your communication skills can shine? If so, we want you to be part of our team as a Customer Service Representative! Key...


  • Philadelphia, Pennsylvania, United States TD Bank Group Full time

    As a Customer Service Representative at TD Bank Group, you will play a key role in delivering exceptional customer experiences and ensuring that our customers have a positive interaction with our bank. Your primary responsibility will be to provide personalized service to our customers, responding to their inquiries and resolving any issues they may have in...


  • Philadelphia, United States U-Haul Full time

    Location: 1015-25 S 12th St, Philadelphia, Pennsylvania 19147 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Philadelphia, PA, United States Atrium: Staffing Full time

    About Atrium: What you do matters . As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client is a leading provider in the banking industry, committed to...


  • Philadelphia, United States Roadrunner Freight Full time

    Job Description Summary The Customer Service Representative facilitates internal and external customer satisfaction. Critical Job Functions: * Answers internal and external customer inquiries in a timely, courteous, and professional manner. * Faxes hot sheets to the correct terminals. * Assists terminals with granting requests for special delivery...


  • Philadelphia, Pennsylvania, United States ShopRite Full time

    We strive to create a positive shopping experience for all customers. As a representative of ShopRite, you will embody the company's values by providing courteous service, resolving customer complaints, and engaging with shoppers.Adhering to company policies and procedures is vital for this position. Staff members are expected to remain up-to-date on shop...


  • Philadelphia, Pennsylvania, United States City of Charlotte Full time

    Job Summary The City of Charlotte is seeking a motivated and dependable customer service representative to serve as a bridge between the city's transportation system and its citizens. As a Pass Sales Specialist, you will be responsible for providing exceptional customer service by answering questions regarding transit services and route information,...


  • Philadelphia, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Customer Service Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in Philadelphia, PA (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:24-46071 Pay Range: $16 - $18/hour.  Employee benefits include, but are not limited to,...