Service Manager

4 weeks ago

New York, United States Solomon Page Full time

Our client is looking to fill the role of Service Manager. The Service Manager needs to be customer-focused with great organizational and logistical skills.

Responsibilities:

  • Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
  • Review estimates, inspections, letters, scopes, proposals and invoices for service work
  • Monitor and teach subordinates
  • Maintain open lines of communication with the customers, management and employees
  • Liaison with all other departments as needed
  • Ensure that customer service needs are being exceeded
  • Assist in collection of past due accounts receivable for service related work
  • Issue proposals for service related work
  • Report monthly financials to the President
  • Review performance of existing service personnel (field and office) on a regular basis
  • Ensure that field personnel are fully trained in order to perform their job at a high level
  • Schedule safety/ material/ procedure trainings as needed
  • Maintain the highest level of morale possible by example

Required Qualifications:
  • Strong logistical/organizational skills with ability to be Flexible
  • Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization
  • Strong computer skills
  • Strong oral, written, and listening communications skills. Must be able to write reports, scopes and/or proposals
  • Ability to professionally manage existing and new accounts and a TEAM / department of 8+/- individuals
  • Experience with all types of roofing and ability to read blueprints is a plus
If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs - this specialized approach sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit:solomonpage.comand connect with us onFacebook , andLinkedIn .

Opportunity Awaits.

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