Service Manager

4 weeks ago

New York, United States JP McHale Pest Management Full time

Service Manager Pest Control

Location: New York City (Office in Manhattan)

Company Overview

JP McHale Pest Management LLC, an Anticimex Company, is one of the top professional pest control companies nationwide. JP McHale Pest Management has been delivering peace of mind and brand protection to the NY tri-state area for over fifty years. We understand; its not just about killing bugs It is about delivering smart, science-based solutions that are environmentally sustainable. Our goal is to live at the intersection of clarity and delight. Making it easy to do business with us is our ultimate mission.

Position Summary

The Service Manager closely supports the Branch Manager in leading all aspects of Sales and Services for a Pest Control Branch location. The Service Manager is accountable for all facets of the operation including team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.

Organizational Relationships

The Service Manager reports directly to the Branch Manager.

Pest Control Field Supervisors report to the Service Manager.

Position Responsibilities

  • Assist Branch Manager in managing Branch P&L monitoring financial performance and expenses, driving growth, and ensuring revenue and profit plans are achieved.
  • Support achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover, and technician accident rate.
  • Directly managing the branch Pest Control Field Supervisors, and through them, the pest control technicians.
  • Oversees Service operations along with the Pest Control Field Supervisors.
  • Recruit, interview, hire and train branch staff.
  • Monitor regulatory compliance, and quality control standards and ensure the health & safety of all employees.
  • Partner with sales staff on sales plans and forecasts associated with their Branch.
  • Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives.
  • Lead, motivate, and manage team members to deliver exceptional service for our customers.
  • Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.
  • Responsible for the employee performance review process to include evaluation of staff performance.
  • Makes recommendations and administers corrective actions consistent with company policy.
  • Prepare and conduct team meetings.
  • Occasional travel to other branch and corporate office locations.

Position Requirements:

  • Bachelors Degree preferred
  • At least 2-4 years of related experience
  • Must have valid 7A and 7F pest applicator license in New York.
  • Strong communications skills (i.e., verbal, written, and presentation)
  • Organizational skills, ability to multitask
  • Strong problem-solving and solution identification
  • Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
  • A valid NY state drivers license is required with 3 years of driving experience to drive a company vehicle.
  • Background in Pest Control, Termite, and/or Wildlife control preferred
  • Excellent leadership skills with the ability to train, coach, and motivate employees
  • Ability to collaborate with all departments and employees within the organization
  • Strategic leader with a focus on delivering exceptional customer service

Benefits Offered:

  • Paid time off, paid holidays
  • Medical, Dental, and Vision insurance
  • Prescription drug program
  • 401(k) Savings Plans (Traditional & Roth with employer match)
  • Life insurance, 100% company paid (with options to buy up)
  • Long and short-term disability, Accidental, Critical Illness, and Hospital Indemnity Insurance
  • Employee Referral Bonus Plan

Requirements:

  • Must be at least 18 years of age
  • A valid driver's license with an acceptable driving record.
  • The ability to read, write, speak, and comprehend English
  • Legal eligibility to work in the U.S
  • A criminal background check will be conducted

Equal Opportunity Employer

JP McHale Pest Management is a Drug-Free Workplace

  • Knowledge Manager

    3 weeks ago

    New York, United States Arc Fund Manager LLC Full time

    Job DescriptionJob DescriptionSalary: $90,000 to $110,000The Arc CompaniesWe are seeking a highly motivated and tech savvy Knowledge Manager to join our team. Arc is an entrepreneur led firm where bright, creative thinkers have joined together to do venture capital, opportunistic real estate, and portfolio investing. We foster learning from each other and...

  • Knowledge Manager

    1 week ago

    New York, United States Arc Fund Manager LLC Full time

    Job DescriptionJob DescriptionSalary: $90,000 to $110,000The Arc CompaniesWe are seeking a highly motivated and tech savvy Knowledge Manager to join our team. Arc is an entrepreneur led firm where bright, creative thinkers have joined together to do venture capital, opportunistic real estate, and portfolio investing. We foster learning from each other and...

  • Constituent Services Manager

    3 weeks ago

    New York, United States New York State Civil Service Full time

    NY HELP No Agency Senate, NYS Title Constituent Services Manager Occupational Category Health Care, Human/Social Services Salary Grade 14 Bargaining Unit M/C - Management / Confidential (Unrepresented) Salary Range From $55000 to $65000 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Unclassified Service Travel...

  • Social Media Manager

    4 weeks ago

    New York, United States Laundry Service Full time

    Job DescriptionJob DescriptionLaundry Service is a full-service marketing agency building relationships between people and brands. We help brands craft a meaningful role in culture across lifestyle, sports, music, technology and entertainment spaces. Our team delivers on strategy, creative, production, media buying and influencer management completely...

  • Social Media Manager

    1 week ago

    New York, United States Laundry Service Full time

    Job DescriptionJob DescriptionLaundry Service is a full-service marketing agency building relationships between people and brands. We help brands craft a meaningful role in culture across lifestyle, sports, music, technology and entertainment spaces. Our team delivers on strategy, creative, production, media buying and influencer management completely...

  • Regional Field Service Technician

    2 weeks ago

    New York, United States Champion Service+ Full time

    **Benefits**: - Medical - Dental - Vision - 401K with company match - Company provided Life Insurance - Paid time off and paid holiday time - Uniform provided - Paid training - Competitive compensation and paid travel time in company vehicle - Company vehicle can be parked at employee's home - Bonus pay opportunity **Description**: **Regional Field Service...

  • Regional Field Service Technician

    17 hours ago

    New York, United States Champion Service+ Full time

    **Benefits**: - Medical - Dental - Vision - 401K with company match - Company provided Life Insurance - Paid time off and paid holiday time - Uniform provided - Paid training - Competitive compensation and paid travel time in company vehicle - Company vehicle can be parked at employee's home - Bonus pay opportunity **Description**: **Regional Field Service...

  • Auto Service Manager

    1 week ago

    New Waverly, United States Barsh Auto Service Full time

    The Service Manager is responsible for supervising the service specialists and overseeing all aspects of customer service and repair. This position requires a strong background in consumer electronics and an in-depth knowledge of all products that are sold and services that are rendered at our company. The Service Manager will be required to analyze customer...

  • Service Manager

    4 weeks ago

    New Haven, United States MCMAHON TIRE SERVICE INC Full time

    Service Manager Job Type Full-time Description McMahons Best-One Tire & Auto Care is a family owned company that has been in business in Fort Wayne for over 50 years. Here at McMahon's Best-One, we are committed to our customers, the services we provide, our local community and to our fantastic employees. When you join our team, you become part of the...

  • Service Manager

    1 month ago

    New Haven, United States MCMAHON TIRE SERVICE INC Full time

    Service Manager Job Type Full-time Description McMahons Best-One Tire & Auto Care is a family owned company that has been in business in Fort Wayne for over 50 years. Here at McMahon's Best-One, we are committed to our customers, the services we provide, our local community and to our fantastic employees. When you join our team, you become part of the...

  • Service Manager

    1 week ago

    New Haven, United States MCMAHON TIRE SERVICE INC Full time

    Service Manager Job Type Full-time Description McMahons Best-One Tire & Auto Care is a family owned company that has been in business in Fort Wayne for over 50 years. Here at McMahon's Best-One, we are committed to our customers, the services we provide, our local community and to our fantastic employees. When you join our team, you become part of the...

  • Insurance Manager

    1 month ago

    New York, United States Virtual Service Full time

    The Insurance Manager is a newly created position to support the growth and expansion of the company. Must have professional liability. This new role will be an influential leadership position and is responsible for the development and management of a comprehensive corporate risk management/insurance program with a concentration licensing, general liability,...

  • Insurance Manager

    1 week ago

    New York, United States Virtual Service Full time

    The Insurance Manager is a newly created position to support the growth and expansion of the company. Must have professional liability. This new role will be an influential leadership position and is responsible for the development and management of a comprehensive corporate risk management/insurance program with a concentration licensing, general liability,...

  • Social Media Manager

    3 weeks ago

    New York, United States Laundry Service Full time

    Job DescriptionJob DescriptionLaundry Service is a full-service marketing agency building relationships between people and brands. We help brands craft a meaningful role in culture across lifestyle, sports, music, technology and entertainment spaces. Our team delivers on strategy, creative, production, media buying and influencer management completely...

  • Social Media Manager

    1 week ago

    New York, United States Laundry Service Full time

    Job DescriptionJob DescriptionLaundry Service is a full-service marketing agency building relationships between people and brands. We help brands craft a meaningful role in culture across lifestyle, sports, music, technology and entertainment spaces. Our team delivers on strategy, creative, production, media buying and influencer management completely...

  • Service Manager

    3 weeks ago

    New York, United States FleetPride Full time

    FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall...

  • Service Manager

    3 weeks ago

    New York, United States OnGuard Pest Control Inc Full time

    **OnGuard Pest Control - service manager** OnGuard Pest Control, one of the highest-rated pest control companies in Brooklyn, is looking for an experienced, reliable and motivated service manager to join our team. In this role, you’ll support a team of (number) technicians and handle the day-to-day responsibilities of keeping the service side of our...

  • Service Manager

    2 weeks ago

    New York, United States RH Hospitality Management Full time

    Join the team at a vibrant Chef-Driven Restaurant! We are looking for a Service Manager to join our downtown location team. In this role, you will play a key part in ensuring a top-notch dining experience for our guests. As a Service Manager, your main responsibilities will include overseeing the restaurant floor during service, supporting the front-of-house...

  • Service Manager

    2 weeks ago

    New York, United States JF Restaurants HQ Full time

    JF Restaurants is seeking a Floor Manager at the Times Square Edition This Floor Manager position will not only be responsible for overseeing and managing all aspects of service, but they will also work closely with our Events Team to support seamless guest experiences. **Responsibilities include, but not limited to**: - Actively manage the floor during...

  • Service Manager

    2 weeks ago

    New York, United States Sonsray Inc. Full time

    As we continue to grow, our **Sonsray Fleet Services** division is seeking to hire a **Service Manager** for our **Thermo King** dealership in **Long Island, NY**. **Company Overview:** **Sonsray Inc.** is privately owned and operated company. From the borders of Mexico to Canada we cover, Arizona, California, Nevada, Oregon, Washington, New York and New...