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Service Manager
4 months ago
Service Manager Pest Control
Location: New York City (Office in Manhattan)
Company Overview
JP McHale Pest Management LLC, an Anticimex Company, is one of the top professional pest control companies nationwide. JP McHale Pest Management has been delivering peace of mind and brand protection to the NY tri-state area for over fifty years. We understand; its not just about killing bugs It is about delivering smart, science-based solutions that are environmentally sustainable. Our goal is to live at the intersection of clarity and delight. Making it easy to do business with us is our ultimate mission.
Position Summary
The Service Manager closely supports the Branch Manager in leading all aspects of Sales and Services for a Pest Control Branch location. The Service Manager is accountable for all facets of the operation including team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.
Organizational Relationships
The Service Manager reports directly to the Branch Manager.
Pest Control Field Supervisors report to the Service Manager.
Position Responsibilities
- Assist Branch Manager in managing Branch P&L monitoring financial performance and expenses, driving growth, and ensuring revenue and profit plans are achieved.
- Support achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover, and technician accident rate.
- Directly managing the branch Pest Control Field Supervisors, and through them, the pest control technicians.
- Oversees Service operations along with the Pest Control Field Supervisors.
- Recruit, interview, hire and train branch staff.
- Monitor regulatory compliance, and quality control standards and ensure the health & safety of all employees.
- Partner with sales staff on sales plans and forecasts associated with their Branch.
- Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives.
- Lead, motivate, and manage team members to deliver exceptional service for our customers.
- Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.
- Responsible for the employee performance review process to include evaluation of staff performance.
- Makes recommendations and administers corrective actions consistent with company policy.
- Prepare and conduct team meetings.
- Occasional travel to other branch and corporate office locations.
Position Requirements:
- Bachelors Degree preferred
- At least 2-4 years of related experience
- Must have valid 7A and 7F pest applicator license in New York.
- Strong communications skills (i.e., verbal, written, and presentation)
- Organizational skills, ability to multitask
- Strong problem-solving and solution identification
- Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
- A valid NY state drivers license is required with 3 years of driving experience to drive a company vehicle.
- Background in Pest Control, Termite, and/or Wildlife control preferred
- Excellent leadership skills with the ability to train, coach, and motivate employees
- Ability to collaborate with all departments and employees within the organization
- Strategic leader with a focus on delivering exceptional customer service
Benefits Offered:
- Paid time off, paid holidays
- Medical, Dental, and Vision insurance
- Prescription drug program
- 401(k) Savings Plans (Traditional & Roth with employer match)
- Life insurance, 100% company paid (with options to buy up)
- Long and short-term disability, Accidental, Critical Illness, and Hospital Indemnity Insurance
- Employee Referral Bonus Plan
Requirements:
- Must be at least 18 years of age
- A valid driver's license with an acceptable driving record.
- The ability to read, write, speak, and comprehend English
- Legal eligibility to work in the U.S
- A criminal background check will be conducted
Equal Opportunity Employer
JP McHale Pest Management is a Drug-Free Workplace
