Lead Installer

2 weeks ago

Beltsville, United States Service Experts - Cropp-Beltsville Full time

**Position Title**:Lead Installer (Residential/Light Commercial)**

**Reports To**:Field Supervisor or General Manager

**Status**: Full-time, Regular position

**Category**: Installation

**Location Name**: CroppMetcalfe

**Location Address**: 5301 Holland Dr, Beltsville, MD 20705

**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an EXPERT**

Service Experts Company Perks and Benefits for YOU
- ** Top Pay for Top Performers, including incentive and bonus opportunities (**depending on the position**)**:

- Our Top Technicians earn over **$80,000**:

- ** Generous PTO provided**
- 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during “Slow Season” - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
- Ready to get out of your work truck? We have ample **advancement **and **career-growth opportunities **available across the U.S.
- Hold on to your more of your paycheck with Company-sponsored **Medical, Dental, **and **Vision Insurance programs**:

- We provided **wellness program** options for **free employee medical**:

- Company-provided smart **phone**, **tablet**, **uniform plan**, and **tool replacement** program
- We’ll make you better at what you do with our internal **Training Academy**:

- Best-in-class **401(k) Retirement Savings Plan** with attractive **company matching** contributions
- ** Company-paid employee Life Insurance** with options for YOU and your Family
- ** Short-term** and **Long-term disability** insurance options that will protect you and your family if you are unable to work
- ** Supplemental benefit programs** such as: Legal advice, pet insurance, and health advocacy programs
- Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing_

**Position Summary**:
Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.

**Key Responsibilities**:

- Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home
- Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.
- Designs, fabricates, and installs various ducts and duct fittings as required
- Performs start-ups on air conditioning and heating systems and other components
- Delivers excellent customer service and sustains high levels of customer satisfaction.
- Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
- Responsible for delivery and removal of equipment needed to complete the installation work
- Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for - Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer
- Represents the company professionally, honestly, and ethically in all business matters and concerns
- Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image
- Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.
- Assists the Field Supervisor or General Manager with site supervision, planning, and estimating
- Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction
- Trains other installers in technical skills and company procedures, as assigned
- Performs similar/other duties as needed or assigned

**Health & Safety Roles and Responsibilities**:

- Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
- Reports any contravention of legislation or company policy, procedure or

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