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Medical Oncology Patient Service Rep
2 months ago
Description
Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.
A Brief Overview
Primary patient facing role to greet and assist patients on phone or in person at front desk. Provides clerical and administrative support/duties, including phone coverage/triage/response, while handling high volume of patient coordination, including registration, insurance verification, updating records and complex scheduling. Cross coverage required.
What you will do
- Answers telephones properly, courteously, and tactfully with the public, physicians, outside businesses, and other departments. Directs calls to the appropriate party and transfers when appropriate. Takes complete and accurate messages
- Responds to phone messages in a timely manner
- Facilitates patient appointments and referrals in a timely, efficient and friendly manner
- Registers, pre-certifies and schedules patients accurately and in a timely manner
- Verifies patients eligibility of insurance utilizing assigned tools and resources, updates demographic and insurance as needed and copies information into the patients account
- Obtains demographic and insurance information from patient in a pleasant, efficient manner and inputs data accurately into the patient management system
- Prepares or assists patients to acquire financial estimate of the anticipated price for the services to be rendered prior to the performance of services and communicates the information to the patient
- Processes and maintains all patient schedules for area of responsibility, runs schedules daily, forwards to appropriate departments and/or individuals in a timely manner. Communicates schedule changes as needed
- Provides general reception duties including; greeting and assisting customers in a timely and courteous manner with a willing and helpful attitude
- Engages patients who have been waiting past their appointment time notifying the patients of any delays
- Collects all current and past-due patient responsibility balances (i.e., co-payment, deductible, coinsurance, self-pay balances, bad debt balance) prior to services being rendered
- Performs daily reconciliation, balancing and cash out procedures
- Provides superior customer service focused on professional and effective communication with patients and co-workers
- Prepares the next days work for all scheduled patients to include the financial estimate of the patient responsibility balance
- Shares responsibility/accountability for work with team members
- Completes work within authorized time to ensure compliance with department standards
- Understands the impact of actions, attitudes, and the patients perception as it relates to overall customer satisfaction and be self-aware of how your role affects the customers experience
- Initiates IT work tickets to resolve equipment or system related issues
Education Qualifications
- High School Diploma or equivalent Required
Experience Qualifications
- 1-3 years 1 yr experience in a clerical role or healthcare environment Required
Knowledge, Skills, and Abilities
- Knowledge of Medical Terminology, strong interpersonal skills;
- Demonstrates the ability to handle multiple tasks;
- Demonstrates the ability to prioritize and organize work, completing assignments in a timely and accurate manner.
Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.
