Lead Account Manager
2 weeks ago
IXL Learning, a leading EdTech company with products used by 15 million students worldwide, is seeking a Lead Account Manager to join our growing team in Raleigh, NC.
The Lead Account Manager will serve in a leadership role on the Account Management team, managing a team of
Account Managers. You will be responsible for renewal, upsell, customer retention and engagement activities in your assigned territory and a combined team territory achievement.
Successful candidates in this role blend their knowledge of IXL processes and systems; deep understanding of our customer base; and expertise navigating challenging situations to coach and manage their assigned teams to achieve goals and grow competencies. #LI-KH1
WHAT YOU'LL BE DOING
Lead, manage and motivate a team of high-performing Account Managers #LI-HYBRID
Identify areas of opportunity to refine processes; grow skill sets; and improve resources on behalf of the Account Management team
Oversee and drive team best practices, sharing knowledge and skills on effective territory management and customer communication to maximize customer impact and revenue attainment
Oversee onboarding process for new Account Managers, including training, shadowing and mentorship
As part of the leadership team, proactively identify areas for improvement to workflow, processes and ideas with the manager and coordinate implementation of approved changes across your team
Play a lead role within the team in developing and driving effective renewal campaigns and tactics, including but not limited to budgeting campaigns, win-back campaigns, renewal cadence campaigns, etc
Develop and maintain relationships with key team members across account services, sales and sales management, PLS, marketing and account management to facilitate collaboration, sharing best practices and improving cross-team efficiencies
Exceed personal and team revenue and retention goals in assigned territory
WHAT WE'RE LOOKING FOR
Minimum of 7 years educational/sales/account management experience, including at least 3 years in account management; leadership experience preferred.
Proven ability to take on additional projects, above and beyond standard responsibilities of Account Manager
History of providing leadership to other team members by sharing expertise and best practices
Track record of proactively identifying areas for improvement and sharing strategies and ideas with manager and team
Demonstrated performance of consistently meeting or exceeding revenue / retention goals, with an understanding of value drivers in achieving successful renewal conversion
Excellent communication skills
Strong empathy for customers AND passion for revenue and growth
Collaborative and motivating leader
Strong organizational skills and problem solving/analysis ability
Analytical and process-oriented mindset
Passionate about bringing technology into the classroom
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.
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