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Patient Services Specialist

3 months ago


Ada, United States COFMC Full time

POSITION TITLE: Patient Services SpecialistNATURE OF POSITION:The Patient Services Specialist will ensure accurate, timely and proper check-in and check-out procedures. This position should have knowledge and understanding of the proper proceduresforcheckingpatientsin,checkingpatientsout,verifyinginsurance,completingdemographics,and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and mustbeknowledgeableofclinicprocedures.Inaddition,he/shewillmaintainpatientconfidentialityandabide by Central Oklahoma Family Medical Centers’ policies andprocedures.MINIMUM QUALIFICATIONS:+ High School graduate or equivalent;required+ Must be at least 18 years ofage+ Medical/Dental Office Experience;preferred+ Customer Service Experience; required+ Abilitytoworkandcommunicatewithamultidisciplinaryhealthcareteamandthepublic+ Basic computer skills;required+ Phone etiquette + Must be able to sit, stand, walk, bend, and/or lift for extended periods of timeSUPERVISION RECEIVED:Patient Services SupervisorRESPONSIBILITIES:+ Checkin/outpatientsforappointmentsandcollectco-paysandaccountbalances, if applicable+ Enter sliding fee information, if applicable+ Look up and schedule, reschedule, or cancel appointments forpatients+ Post daily payments collected during theday+ Process credit cardpayments+ Schedule and processesappointments+ Answer the phone and directs calls asappropriate+ Maintain provider schedules by making properappointments+ Participate in agency-sponsored staff training events (safety, OSHA,etc.)+ Protecttheconfidentialityofpatientsandtheirrecordsatalltimesbycomplyingwiththeclinic’s Patient Confidentiality and HIPAA policies andprocedures+ Provideguidanceasneededtodepartmentalemployeesregardingclinicpoliciesandprocedures+ Keep workspace neat andorganized+ Maintain a professionaldemeanor+ Exhibitsapositiveattitudeandacommitmenttothebasicmission of theorganization+ Exhibits caring qualities consistent with the values of a community healthcenter+ Exhibitsawarenessofculturalfactorsandshowscompetenceinreducingbarrierstotheprovisions of health careservices+ Addresses patient complaints as outlined in patient complaintresolution+ Complete and submit all departmental specific reporting timely as requested+ Assist in training Patient Services Specialist within designated location(s)+ Maintain schedules for Patient Services Specialist, responsible for approving/reviewing time-off request Powered by JazzHR