Patient Services Specialist- Float
3 days ago
POSITION TITLE: Call Center Representative/Patient Services Specialist - Float
DEPARTMENT: Patient Services
NATURE OF POSITION: The Call Center Representative/Patient Service Specialist - Float will ensure accurately, timely and proper check-in and check-out procedures. In addition, the position should have knowledge and understanding of the proper procedures for verifying insurance, completing demographics, and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and must be knowledgeable of The Clinic procedures. You must maintain patient confidentiality and abide by The Clinic (COFMC) policies and procedures. The position will be in daily contact with Lead/Supervisor for The Clinic placement. **Must be willing to work at all locations**
MINIMUM QUALIFICATIONS:
- High School graduate or equivalent required
- Must be at least 18 years ofage
- Medical/Dental office experience preferred
- Customer service experiencerequired
- Abilitytoworkandcommunicatewithamultidisciplinaryhealthcareteamandthepublic
- Basic computer skills required
- Superior phone etiquette
- Must be able to sit, stand, walk, bend, and/or lift for extended periods oftime
- Checksin/outpatientsforappointmentsandcollectco-paysandaccountbalances, if applicable
- Enters sliding fee information, if applicable
- Looks up and schedule, reschedule, or cancel appointments forpatients
- Schedules and processesappointments
- Answerscalls in a professional and courteousmanner
- Filters and directs calls asappropriate
- Maintains provider schedules by making properappointments
- Participates in agency-sponsored staff training (safety, OSHA,etc.)
- ProtectstheconfidentialityofpatientsandtheirrecordsatalltimesbycomplyingwiththeClinic's patient confidentiality and HIPAA policies andprocedures
- Providesguidanceasneededtodepartmentalemployeesregardingthe Clinic'spoliciesandprocedures
- Keeps workspace neat andorganized
- Maintains a professionaldemeanor
- Exhibitsapositiveattitudeandacommitmenttothebasicmission of theorganization
- Exhibits caring qualities consistent with the values of a community healthcenter
- Exhibitsawarenessofculturalfactorsandshowscompetenceinreducingbarrierstotheaccessibility of health careservices
- Addresses patient complaints as outlined in patient complaintresolution
- Completes and submit all departmental specific reporting timely asrequested
- Perform job duties at various clinic locations.
- Performs other duties as assigned
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