Associate Renewal Specialist, Sales

2 weeks ago

Brooklyn, United States Amplify Full time

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visitamplify.com.

The Renewals team is responsible for building relationships with customers to ensure customers renew and expand their work with Amplify by following up with customers and striving to become the customers' trusted advisors.

The Associate Renewal Specialist will work as part of the Renewals team to secure customer renewals, maintain a clean pipeline, and support ongoing projects. This role reports to the Manager, Renewals.

"Amplify's COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided."

**This is a contract position.**

Responsibilities of the Associate Renewal Specialist

  • Create subscription renewal quotes for existing customers.

  • Proactively contact customers with expiring subscriptions to maximize renewal rates.

  • Manage the high-volume renewal activities, including quoting and ensuring timely renewals.

  • Address internal and external inquiries regarding renewal accounts and quoting.

  • Advance service issues to the appropriate parties and work collaboratively to ensure satisfactory resolution and high customer satisfaction.

  • Use Salesforce.com to organize and track renewal status for assigned territory customers.

  • Provide exceptional customer service to current customers, effectively addressing their needs and concerns.

  • Undertake additional projects as assigned to support the overall objectives of the Renewals team

Basic Qualifications:

  • 1+ years of work experience in a fast-paced corporate environment and/or educational setting.

  • Self-motivated, diligent, persistent, and dependable.

  • Service-oriented with excellent customer service skills.

  • Strong written and verbal communication skills

  • Ability to learn about complex products in the education market and clearly communicate them to customers.

Preferred Qualifications of the Associate Renewal Specialist:

  • 1+ years of professional work experience in the K-12 education space

  • Proficiency with Google Suite

  • 1+ years of experience with Salesforce

  • Ability to adapt to the changing needs of the customer

Compensation:

The hourly rate for this role is $25.00.

We celebratediversityand are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from adiversecandidate pool.

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.

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