Director of Training and Development

5 days ago

Milwaukee, United States Allergy & ENT Associates of Middle Tennessee Full time

Allergy & ENT Associates is looking for a Director of Training & Development for the Houston Clinics

What are we about?

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

Central Address: 450 Gears Rd., Ste 420 Houston, TX 77067

Benefits:

Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short- & Long-Term Disability

OVERVIEW

We are seeking an experienced Director of Training to join our team. The organization is a large and growing multi-specialty Allergy, Asthma, and ENT group based in Houston, Texas, embarking on an aggressive growth strategy. Reporting to the Chief Operating Officer, the Director of Training will be responsible for developing and maintaining the standardized training model, curriculum and delivery across Texas, California and any other future markets as the company expands its footprint. The Director of Training is expected to collaborate with cross-functional departments to provide leadership and to ensure excellence in training delivery and competencies across the company's workforce, with a strong focus on quality patient care, customer service and financial integrity.

KEY RESPONSIBILITIES

Training Development and Delivery:

Create, deliver and continuously improve training programs by conducting needs assessments, executing training, developing reinforcements, and evaluating effectiveness

Develop KPIs to measure training effectiveness in partnership with executive team

Lead training on new clinical policies, services and workflows

Oversee online interactive training initiatives and maintain a library of external resources

Determine appropriateness of contracting with outside vendors for training goals

Manage integration of acquired practices to ensure consistent M&A integration approach

Team Management:

Oversee a team of training specialists to ensure excellence in delivery, competency and content retention

Maintain training records using electronic learning management system

Partner with market leaders to identify, develop and coach new preceptors/leads

Ensure timely completion of required trainings and new colleague orientation

Develop and execute programs to evaluate clinic leads/trainers

Develop talent for future growth opportunities and succession planning

Collaboration and Coordination:

Collaborate with cross-functional teams, departments and executive leadership to address training concerns/opportunities

Partner with finance, revenue cycle and other departments to audit front desk processes

Coordinate with leadership on planning, organization and implementation of training standards

Confer with management and staff to develop appropriate training programs/materials

Technology and Innovation:

Leverage technology to enhance learning experience and delivery

Act as consultant/superuser for technology, initiatives or programs

Support training needs for technology upgrades

Project and Performance Management:

Manage multiple projects and assignments simultaneously

Ensure key performance metrics are achieved for front office operations

Drive training needs for cross-trained staff to align efficiency targets

Prepare and conduct bi-weekly training team meetings

Quality Assurance and Compliance:

Advocate for improvements to training structures, resources and processes

Ensure compliance with regulatory agencies governing healthcare delivery

Strong focus on positive patient experiences and outcomes

Leadership and Communication:

Lead by example, maintaining positive attitude and punctuality

Provide constructive feedback and mentor positive relationships

Ensure synergies among people, processes and strategies to drive training excellence

Communicate and model the organization's Mission and Values

Ensure proper alignment with physician and provider teams

Evaluation and Improvement:

Measure training effectiveness and improvement opportunities through assessments, surveys and observations

Provide feedback on effectiveness and adjust training as necessary

Analyze and evaluate training ROI and provide reports/recommendations to management

Identify and implement cost savings while maintaining effective programs

Complete yearly competency requirements for all clinic-based staff and training team

Regulatory and Compliance:

Ensure compliance with HIPAA, FLSA, EEO, ADA, OSHA, accreditation, etc.

Other:

Manage multiple projects of various scales simultaneously

Work independently and effectively under stressful situations requiring decision making and problem-solving

Embody a solution-oriented approach, voicing opinions professionally and offering solutions

QUALIFICATIONS

Education and Experience:

Bachelor's degree in applicable field preferred; Master's degree a plus

Five or more years of experience as a Training Director/Manager or similar role in a busy healthcare environment

Clinical experience preferred

Experience in a busy multi-provider, multi-location medical practice or other healthcare setting; direct allergy and/or ENT experience a plus

Knowledge and Skills:

Deep knowledge of training methodologies, adult learning principles, content delivery, and evaluative methodologies to measure impact and ROI

Familiarity with computer-based training tools and technology-based training platforms

Knowledge of front office processes such as billing, insurance verification, referrals, and customer service

Strong communication, presentation, and writing skills; ability to translate technical information into user-friendly documentation and coursework

Analytical thinking, collaboration, adaptability, and leadership traits

Ability to coach, mentor, and lead by example to create a positive, inclusive, and engaged culture

Ability to assess training remediation needs and create effective strategies

Ability to develop credibility and trust with multidisciplinary teams

Proficiency in Microsoft Office applications and others as required

Personal Attributes:

Maintains effectiveness when experiencing major changes in work assignments or environment

Actively participates as a team member to move the team toward goal completion

Demonstrates personal ownership of tasks and follows through to attain desired results

Proactively prioritizes needs and effectively manages timelines and resources

Establishes and maintains long-term customer relationships by consistently meeting and exceeding expectations

Maintains stable performance under pressure or opposition; handles stress in an acceptable manner

Other Requirements:

Willing to travel to and within all markets as required

Maintains necessary clinical skills and actively participates in opportunities for continued personal and professional development

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