Current jobs related to Enterprise Customer Success Manager - Chicago - Collage HR
-
Enterprise Customer Success Manager
1 month ago
Chicago, Illinois, United States Built Full timeUnlock Customer Success with Built InWe're revolutionizing tech recruitment, and we're looking for a talented Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you'll partner closely with account managers to ensure our enterprise customers achieve a significant return on investment and drive business success...
-
Enterprise Customer Success Manager
4 weeks ago
Chicago, Illinois, United States UpGuard Full timeAbout the RoleWe are seeking a highly motivated and experienced Enterprise Customer Success Manager to join our team at UpGuard. As an Enterprise Customer Success Manager, you will be responsible for driving continuous value for a portfolio of enterprise accounts in all stages of the customer lifecycle.Key ResponsibilitiesAct as a trusted advisor to your...
-
Enterprise Customer Success Manager
4 weeks ago
Chicago, United States UpGuard Full timeWho are we? UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the attack surface...
-
Enterprise Customer Success Manager
1 month ago
Chicago, United States UpGuard Full timeWho are we? UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the attack surface...
-
Enterprise Customer Success Manager
5 days ago
Chicago, Illinois, United States UpGuard Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at UpGuard. As a key member of our Customer Success organization, you will be responsible for driving continuous value for a portfolio of enterprise accounts in all stages of the customer lifecycle.Key ResponsibilitiesAct as a trusted advisor to your customers,...
-
Enterprise Customer Success Manager
4 weeks ago
Chicago, Illinois, United States UpGuard Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our high-performing team at UpGuard. As a key member of our Customer Success organization, you will be responsible for driving continuous value for a portfolio of enterprise accounts in all stages of the customer lifecycle.Key ResponsibilitiesAct as a trusted advisor to...
-
Enterprise Customer Success Manager
1 month ago
Chicago, Illinois, United States UpGuard Full timeUnlock Customer Potential with UpGuardAt UpGuard, we're on a mission to protect the world's data. As an Enterprise Customer Success Manager, you'll play a critical role in helping our largest and most valuable customers achieve their goals and maximize the value of our platform.Key Responsibilities:Drive continuous value for a portfolio of enterprise...
-
Enterprise Customer Success Manager
1 month ago
Chicago, Illinois, United States Too Good To Go Full timeJob Title: Enterprise Customer Success ManagerAt Too Good To Go, we're on a mission to inspire and empower everyone to fight food waste together. As an Enterprise Customer Success Manager, you'll play a critical role in leading our US partnerships and driving the success of our key account relationships.Your Role:Develop and implement strategic account plans...
-
Enterprise Customer Success Manager
2 months ago
Chicago, United States Built Full timeHello, We're Built In What We're Up To We're building the largest platform for tech professionals globally. Monthly, millions of professionals visit Built In sites from across the world. We're the only platform they need to stay ahead of tech trends and news, develop their careers and find opportunities at companies they believe in. Our 1,800 customers...
-
Enterprise Customer Success Manager
1 month ago
Chicago, Illinois, United States Foursquare Full timeAbout FoursquareFoursquare is a pioneering location technology and data cloud platform that bridges digital spaces and physical places. Our proprietary technology provides the most accurate and trustworthy location data, empowering businesses to make informed decisions, improve customer experiences, and drive better outcomes.About the PositionFoursquare is...
-
Enterprise Customer Success Manager
4 days ago
Chicago, Illinois, United States Built Full timeUnlock Customer Success with Built InWe're revolutionizing tech recruitment, and we're looking for a talented Enterprise Customer Success Manager to join our team. As a key partner in our customer success journey, you'll work closely with our Account Managers to ensure our Enterprise customers achieve a significant return on investment and drive business...
-
Customer Success Manager
1 month ago
Chicago, Illinois, United States Bringg Inc Full time{"title": "Customer Success Manager", "description": "Drive Customer Success at Bringg IncWe're Bringg Inc, a leading delivery management platform serving 800+ customers globally. Our enterprise clients rely on us to grow their delivery capacity, reduce costs, and enhance customer experiences. With over 200 million orders processed annually, we're looking...
-
Customer Success Manager
1 week ago
Chicago, Illinois, United States AHEAD Full timeAbout the RoleAHEAD is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and supporting a dedicated group of strategic customers, serving as their trusted advisor for Cisco solutions.Key Responsibilities:Manage and support a dedicated group of strategic customersEnsure...
-
Customer Success Manager
3 weeks ago
Chicago, Illinois, United States Bringg Inc Full timeCustomer Success ManagerWe're Bringg Inc, a leading delivery management company serving 800+ customers globally. Our enterprise clients rely on us to grow their delivery capacity, reduce costs, and enhance customer experiences. With over 200 million orders processed annually through our smart, automated omnichannel platform, we're looking for a seasoned...
-
Customer Success Manager
4 weeks ago
Chicago, United States Unduit LLC Full timeWe are looking for a Customer Success Manager to lead the charge in ensuring our clients’ success. As a pivotal part of our team, you will develop and nurture strong client relationships, understand their needs, and align our solutions to exceed expectations. With a proactive and empathetic approach, you’ll drive customer satisfaction, loyalty, and...
-
Senior Customer Success Manager
1 week ago
Chicago, Illinois, United States Sword Health Full timeCustomer Success Manager - EnterpriseSword Health is a pioneering healthcare technology company on a mission to revolutionize pain management. As a Customer Success Manager - Enterprise, you will play a critical role in driving the success of our expanding portfolio of employer customers.Key Responsibilities:Manage the end-to-end client lifecycle, ensuring...
-
Customer Success Manager
2 weeks ago
Chicago, United States MicroStrategy Full timeCompany Description MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends-we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better...
-
Customer Success Manager
1 month ago
Chicago, Illinois, United States Cleo (US) Full time{"title": "Customer Success Manager", "description": "Unlock Business Potential with CleoCleo is a cloud integration technology company that empowers businesses to realize their full potential. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their desired outcomes.Key ResponsibilitiesDevelop and execute customer...
-
Customer Success Manager
7 days ago
Chicago, United States SWORD Health, Inc Full timeSword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the...
-
Director of Customer Success
1 month ago
Chicago, Illinois, United States ContentSquare Full timeCustomer Success DirectorJoin ContentSquare as a Customer Success Director and lead a team of Enterprise Customer Success Managers in the Midwest Region. As a key member of our Customer Success organization, you will be responsible for fostering strong relationships with our largest Enterprise clients, guiding them from launch through ongoing support.Key...
Enterprise Customer Success Manager
4 months ago
Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go-to-market with innovations that shift consumer decisions in their favor.
Our work is supported by the technologies that we leverage and create. This includes Upsiide, our proprietary innovation insights platform. Upsiide is a SaaS platform that reinvents how enterprise companies screen, optimize, and build a business case for innovation.
Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights leaders and data scientists. We work for a global client base out of offices in Toronto, Chicago, and London.
Our success is due to our strong commitment to our clients, and the creativity and dedication of our entire team. Since the beginning, we have been focused on building the smartest consumer insights company and that means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.
As we continue to grow, both geographically and in our expertise we are looking for people who want to join a high-growth and highly collaborative company.
Enterprise Customer Success Manager
Your primary responsibilities will include, but are not limited to:
Manage book of business of Enterprise Customers through their customer journey.
Develop healthy customer relationship, building trust and becoming trusted advisor.
Proactively provide value to customers, promote Customer loyalty and reduce churn.
Onboard new clients and serve as the primary contact for Upsiide users.
Act as the voice of the customer, collect and analyze feedback on the product.
Identify expansion and encourage upsells and cross-sells.
Educate and inspire customers with best practices, success use cases and innovative ways to achieve their objectives.
Here's what’s expected:
Become an expert in our product, market, and customers.
Understand customer pain points to keep them satisfied with the subscription.
Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction.
Create Upsiide advocates.
Ability to analyze data and use it to drive conversations and objectives.
Identify and mitigate risk early to ensure ongoing customer satisfaction.
Lead annually Partnership review calls
Work closely with Customer Support, Customer Enablement, and Sales Teams.
Should possess the ability to work effectively and independently, demonstrating adaptability in managing time differences, while also fostering strong collaborative relationships with various departments.
Experience, Skills and Requirements:
2-5 years of relevant experience in customer success role, ideally for a SaaS organization.
Experience in consumer insights / market research is an asset.
Solid communication skills, both written and oral are required.
Project Management ability.
Experience with CRM and CS platforms is an asset (HubSpot, Salesforce, Churnzero, Gainsight, Totango etc.).
Excellent skills in Excel, PowerPoint and Microsoft Office Suite are required.
Ability to work within a fast-paced dynamic environment.
Ability to identify what needs to be done and take action before being asked.
Ability to seek out others to ask questions, learn perspectives, and take actions based on inputs.
Ability to meet tight deadlines, while maintaining close attention to detail.
Ability to work independently and with a team.
A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices
Unlimited vacation policy
Reimbursement for health and wellness classes/memberships and continuous learning
RRSP / 401K employer matching program
Offices in Toronto and Chicago, located steps to public transportation in the downtown core
Regular social events such as charity poker nights, trivia events, team-building days, and more
Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities.
We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.
#J-18808-Ljbffr
