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Customer Service Associate I

4 months ago

Naperville, United States Naperville Park District Full time

**Customer Service Associate I**

* Naperville, IL

* Part-Time

* Recreation

* Customer Service Associate I

******Salary:******

$14.00/hr

****Schedule:****

2 shifts available:

1) Wednesday/Friday: 8:30AM-1:30 PM, Sunday: 12:30PM - 6:00PM

2) Wednesday/Friday: 1:30PM - 6:00 PM, Sunday: 12:30PM - 6:00PM

**Overview:**

Under the direct supervision of the Customer Service Manager, the Customer Service Associate I performs a variety of customer service functions relating to membership sales, activity registration, facility rentals, program communication and facility service-desk duties.

**Essential Duties and Responsibilities:**

- Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities.

- Successfully operate multiple computer software packages simultaneously in order to assist customers.

- Ensure confidential use of customer information, including credit card transactions and household account information.

- Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.

- Successfully balance receipts, reconcile transactions and prepare daily bank deposits.

- Inform participants of waitlist availability, class cancellations or changes via phone and email.

- Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.

- Establish and maintain a positive working relationship with residents, customers, vendors, community partners and co-workers.

- Comply with District financial policies. Communicate budgetary requests to supervisor.

- Act as a resource agent for community by taking initiative to seek and share information.

- Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations.

- Maintain a proactive approach to safety and risk management. Report all accidents, incidents and unsafe conditions in a timely manner.

**Other Duties and Responsibilities:**

* Respond to all customer comments and questions in a timely fashion.

* Respond appropriately to safety and emergency situations.

* Follow all necessary procedures to open and/or close facility spaces.

**Knowledge, Skills, and Abilities:**

* Excellent telephone technique, etiquette and high volume handling skills.

* Excellent written and verbal communication skills.

* Ability to professionally attend to the needs of customers. Address complaints and resolve concerns as needed.

* Handle confidential situations in a professional manner.

* Strong command of the English language and proper grammar.

* Ability to work with a diverse population and large spectrum of demographics.

* Ability to organize, gather and retain a large volume of information for use in assisting internal and external customers.

* Acquire excellent knowledge of all internal departments.

* Strong math aptitude in reconciling daily work, preparing deposits, etc.

* Attention to detail and accuracy.

* Display initiative and independent thinking skills.

* Experience with different types of tender, credit cards and other point of sale items beneficial.

* Ability to multi-task and be an effective team member in a fast-paced environment.

**Education and Experience:**

* Minimum one (1) year customer service experience preferred.

* Valid Drivers license and the ability to arrive to work at any customer service desk in multiple facilities on time and to change facilities throughout the day on occasion.

* Must be 16 years of age or older.

**Special Considerations**:

* Requires flexibility of work schedule to accommodate Park District facility hours, rentals, programs and events.

* Must be available to work weekend rotations and some evenings.

* Subject to inside environmental conditions.

* Sustained posture in a seated or standing position for prolonged periods of time.

* Continuous exposure to computer screens.

* Occasionally lift, carry and move light weight objects (20 lbs.)

* Ability to travel to and work at all Naperville Park District public facilities.