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Retail Banker I

1 month ago

Lawrence Twp, United States TD Bank N.A Full time

Retail Banker I - Budd Lake (30 Hour) Retail Banker I - Budd Lake (30 Hour)

Work Location:

Hackettstown, New Jersey Hours:

30 Pay Details:

$23.75 - $31.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. Line of Business:

Personal & Commercial Banking Job Description: The Retail Banker I is a Customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. Depth & Scope: Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers. Requires a broad knowledge and understanding of the full product suite, services and processes of business area. Makes product recommendations based on Customer needs and highlights product features and benefits. Utilizes Customer Relationship Management tools to proactively identify Customer solutions. Evaluates issues, errors and problems based on practices and existing precedents. Explains detailed information within the team. Builds working relationships with customers and related teams. Participates in Customer outreach, servicing and advice activities. Engages in conversations with customers about loan products. Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Education & Experience: HS Diploma or GED. 1+ years related experience required. Teller experience (Preferred). Superior Customer Service skills. Strong organization skills. Excellent communication skills. Demonstrated ability to schedule and prioritize work. Proficient in Microsoft Office. Customer Accountabilities: Delivers Legendary Experience by helping Customers. Understands and supports the Bank's Customer Service Strategy. Serves as a Customer advocate in providing Customer resolution. Consistently executes appropriate behaviors to deliver a Legendary Customer experience. Establishes and nurtures Customer relationships. Utilizes the Customer relationship management tools. Engages in lobby leadership by orchestrating Customer flow. May act as a point of escalation for Customer questions or concerns. Employee/Team Accountabilities: Participates fully as a member of the team. Supports the team by enhancing knowledge/expertise. Participates in personal performance management. Contributes to a fair, positive and equitable environment. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America. Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues. Accommodation: If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our Values: At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues.

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