Customer Care Associate

3 months ago

Scottsdale, United States Rentprogress Full time

**Customer Care Associate**

**Job Description**

Progress Residential is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion as applicable by state law.

**Position Summary**

The **Customer Care Associate** is responsible for timely and accurately answering of inbound customer service inquiries via phone and email. The ideal candidate would possess excellent customer service skills as well as analytical thinking to help advance the service center model into a true help desk. This position will be under direct supervision of the Director Customer Care. **Remote work available.**

**At Progress were focused on maintaining a safe environment for our employees and our community. We incentivize and encourage our employees to be fully vaccinated.**

**Essential Functions**

* Answer inbound phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints

* Respond to incoming emails using standard scripts and methodologies

* Research required information using multiple systems and resources

* Analytical and critical thinking for incoming inquiries to help develop future scripts, processes, and structures to streamline and grow customer service process and model

* Route calls, emails, and tickets to appropriate back office individuals and groups as needed

* Accurately complete and document information in system and ticket to ensure inquiry is captured correctly

* Identify and escalate priority issues

* Proactively identify root causes of issues and make recommendations for process improvements future state

**Qualifications**

* High school diploma or equivalent required

* 2-3 years inbound call center experience in fast paced environment

* Familiar with call center metrics, reporting and call monitoring

* Experience responding to customer emails

* Excellent verbal and written communication skills

* Experience with property management and lease review a plus

* Experience working with Yardi and Customer Relationship Management Systems (CRM)

* Proficient with MS Office, Outlook and Internet applications

* Bi-lingual Spanish a plus

* Superb accuracy and attention to detail

* Ability to prioritize and multi-task in a fast-paced environment

* Adaptable to feedback and requested changes

* Excellent interpersonal skills, genuinely friendly and approachable

* Strong customer service skills

* Professional appearance

* Ability to work a flexible shift and hours including weekends

**What you can expect from us:**

Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

* In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, its about progress, not perfection.

* We offer competitive compensation, including a performance-based bonus.

* Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.

**Closing Statement:**

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based upon Company need.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

**Application Instructions**

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

*X***Share This Page**

**Customer Care Associate**

Share link. Copy this URL: **Email Direct**

Your email has been sent

|

**Posted**: 2/10/2022

**Job Status**: Full Time

**Job Reference #**: JR103418

  • Customer Care Associate

    2 weeks ago

    Scottsdale, United States Meritage Homes Full time

    Responsibilities Meritage Homes is looking for a Customer Care Associate who will: Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community. On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise. Participate in the 10...

  • Customer Care Associate

    3 months ago

    Scottsdale, United States Meritage Homes Full time

    ResponsibilitiesMeritage Homes is looking for a Customer Care Associate who will: Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community. On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise. Participate in the 10...

  • Customer Care Associate

    3 months ago

    Scottsdale, United States Meritage Homes Full time

    Responsibilities Meritage Homes is looking for a Customer Care Associate who will: Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community. On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise. Participate in the 10...

  • Customer Care Associate

    2 weeks ago

    Scottsdale, Arizona, United States Nextiva Full time

    Client Support Specialistat NextivaNextiva is dedicated to providing innovative communication solutions that empower businesses to connect effectively with their clients and teams. Over 100,000 organizations trust Nextiva for their telecommunication and customer management needs. We are not your traditional telecom provider.Established in 2008, Nextiva has...

  • Customer Care Specialist, Associate

    1 month ago

    Scottsdale, United States Realtor.com Careers Full time

    At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone. Building your career? Build it better at Realtor.com®. Join us and help change...

  • Customer Care Specialist, Associate

    1 month ago

    Scottsdale, United States Realtor.com Careers Full time

    Job DescriptionJob DescriptionAt Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.Building your career? Build it better at...

  • Customer Service Associate

    2 months ago

    Scottsdale, United States Savers | Value Village Full time

    Description Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Service Associate

    1 month ago

    Scottsdale, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Customer Service AssociateWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Associate

    4 weeks ago

    Scottsdale, United States Savers Full time

    As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to...

  • Customer Care Specialist

    2 weeks ago

    Scottsdale, Arizona, United States IV Nutrition Full time

    Position: Client Services AssociateCompany Overview:IV Nutrition is a premier provider of intravenous hydration and vitamin therapy, dedicated to delivering tailored wellness solutions that enhance health and vitality.Role Overview:As a Client Services Associate, you will be instrumental in providing outstanding customer service and ensuring that clients...

  • Customer Care Representative Scottsdale, AZ Customer Care

    3 months ago

    Scottsdale, United States Landsea Homes Full time

    * customer care representative **Customer Care Representative** **Location:** Scottsdale, AZ **Objective:** Provides excellent customer experiences to all Landsea Homeowners. Supports the Customer Care Department ensuring Landsea Customer Care is performed in a timely, efficient, courteous and professional manner. Supports/participates in the facilitation...

  • Customer Experience Associate

    6 days ago

    Scottsdale, Arizona, United States Massage Envy Full time

    About UsAt Massage Envy, we're dedicated to helping our clients feel their best. As a team, we're committed to delivering an exceptional experience and growing our member base to help more people on their wellness journey.Perks & Benefits$15-$16/hr with up to $1/hr pay increase every 6 monthsMedical, dental, and vision plans401KPaid time off for full and...

  • Customer Experience Associate

    2 weeks ago

    Scottsdale, United States National Kitchen + Bath Association Full time

    **Customer Experience Associate at** Scottsdale, Arizona Full-time **Job Description** Skills Experience Job Type Location Scottsdale, Arizona Posted about 13 hours ago Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile and soapstone supply, now in over twenty locations across the United States. Our deep industry experience...

  • Customer Associate- Pinnacle Peak

    2 days ago

    Scottsdale, United States Ewing Outdoor Supply Full time

    Pay range: **$18.00-$20.00 HR** We are looking for a Customer Service Associate/ Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong...

  • Customer Service Associate

    5 months ago

    Scottsdale, United States Destination Pet, LLC Full time

    Customer Service Associate - Pet Resort Description It's fun! Health care benefits are available, including medical, vision, and dental! Paid time off is available for both full time AND part time employees! Great pet care discounts! Education regarding dog behavior and health! Avenues for growth are available. All you have to do is want it! * A great...

  • Customer Service Retail Associate

    1 week ago

    Scottsdale, Arizona, United States The UPS Store 2900 Full time

    Job OverviewThe UPS Store 2900 is seeking a dedicated Customer Service Retail Associate to provide exceptional service to our clients. This position offers a range of benefits including:Competitive compensationFlexible working hoursComplimentary uniformsOpportunities for training and career growthThis role requires individuals who are available for 20-30...

  • Customer Service Associate

    1 week ago

    Scottsdale, Arizona, United States Wildflower Full time

    Wildflower is on the lookout for passionate individuals eager to embrace a rewarding opportunity in delivering exceptional customer service.If you recognize the importance of providing a genuine, heartfelt experience that makes guests feel valued, and if you have a passion for serving fresh, delightful cuisine, this role could be the perfect fit for you.Most...

  • Customer Service Retail Associate

    1 week ago

    Scottsdale, Arizona, United States The UPS Store 2900 Full time

    Job OverviewThe UPS Store 2900 is seeking a dedicated Customer Service Retail Associate to provide exceptional service to our clients. This position offers a competitive salary and a flexible work schedule, along with various benefits including:Competitive payFlexible working hoursComplimentary uniformsOpportunities for training and professional growthThis...

  • Sales Associate

    4 weeks ago

    Scottsdale, United States Drybar Shops Full time

    Overview: ACCEPTING BARTENDER APPLICATIONS FOR THE Scottsdale Quarter Shop Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. Hiring immediately! We are looking for fantastic retail sales associates to provide...

  • Customer Service Retail Associate

    1 week ago

    Scottsdale, Arizona, United States The UPS Store 2900 Full time

    Job OverviewWe are seeking a dedicated Customer Service Retail Associate to provide exceptional service to our valued customers. This position offers a competitive salary and a flexible schedule, making it an ideal opportunity for those looking to balance work and personal commitments.Key ResponsibilitiesDeliver outstanding customer service to both walk-in...