Associate Claims Customer Care Center Representative

2 weeks ago

Keene, United States American Family Insurance Full time

Provide customer experience by managing phone and digital interactions on our claims and assisting with immediate needs.
Please note the location requirements listed in the job details.

Position Compensation Range:

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

  • We review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
  • Demonstrate experience resolving issues and requests by phone, email, and chat, which includes adhering to a schedule and servicing customer claims.
  • Handle interactions via inbound calls, outbound calls, and digitally.
  • You will have responsibilities with multiple lines of business across the enterprise.
  • You will solve customers problems.
  • Identify and gather necessary information to process claims and achieve our goals.
  • Provide exceptional customer service to internal/external customers and partners.
  • Utilize claim systems and other applications necessary to complete job tasks.
  • You will be on a team of about 6-8 individuals.
  • This is a call center environment where you will spend 90% of your day on the phone with customers & follow a schedule of statuses that may change daily depending on our needs.

Specialized Knowledge Requirements

  • Demonstrated experience providing customer-oriented solutions or support.
  • Review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
  • Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.

In this primarily home-based role, you will spend 80% (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training, and culture events.

This is why we require you to be located proximate to one of the following locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214, Atlanta, GA

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

We are hiring for the shift - 10:40 am until 7:05 pm, your local time.

Compensation: $23.00 / hour

A license is not needed for this position.

Travel Requirements

  • Very minimal.

Physical Requirements

  • Work that involves sitting/standing.

Working Conditions

  • You will need to have a space that is free from distractions while working at home.

#LI-remote

Job Description

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-LS1

  • Customer Service Call Center Representative

    6 days ago

    Keene, United States New Hampshire Mutual Bancorp Full time

    Job DescriptionJob DescriptionSavings Bank of Walpole affiliatedWe have an exciting opportunity for a Customer Service Call Center Representative (CRC Specialist) to join our team in Keene, NH. This position offers a flexible schedule during our normal hours of operation. Hybrid working capabilities available! The successful applicant have strong attention...

  • Customer Service Representative/call Center

    4 days ago

    Keene, United States FH Cann & Associates Inc. Full time

    **Responsibilities**: - Answer client inquiries and resolve issues in a timely and professional manner - Answer inbound calls and make outbound calls answering general questions and/or updating account information. - Answer inbound chat communications serving as "Live Chat" assistance on website. - Follow company policies and procedures for all...

  • LP Customer Service Associate

    7 days ago

    Keene, United States The TJX Companies, Inc. Full time

    Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. Posting Notes: HomeGoods Store...

  • Early Childhood

    1 month ago

    Keene, United States Keene Day Care Center Full time

    Job DescriptionJob DescriptionSummaryDo you have a passion for all things early childhood? Yes? So do we. Join our Keene Day Care Center team and share that passion with the little ones entrusted to our care.We are looking for someone who is energetic, playful, kind, respectful, curious, and reliable.The Associate Teacher is responsible for supporting the...

  • Customer Service Representative

    6 days ago

    Keene, United States Dead River Company Full time

    ** Customer Service Representative** **Job Category****:** Office **Requisition Number****:** CUSTO02692 Showing 1 location **Job Details** **Description** **Position Summary:** Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction,...

  • Insurance Account Representative

    5 days ago

    Keene, United States Craig Vickers - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As Insurance Account Representative - State Farm Agent Team Member for Craig Vickers - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve...

  • Sales Representative

    6 days ago

    Keene, United States UScellular Full time

    About This Role Meet your neighbors and help them stay connected. Who knows your town and your community better than you? At UScellular®, we believe in being straightforward and honest. We are real people from real places, bringing wireless connectivity closer every day on a state-of-the-art nationwide network built from your town up. Connecting our...

  • Assistant Breast Care Coordinator

    7 days ago

    Keene, United States Cheshire Medical Center Full time

    Cheshire Medical Center · Radiology-MammographyKeene, NHAdministrative/ClericalPart-time 20 hours/week, Days, M-F 10:00 am - 2:00 pmReq # 14718 The Assistant Breast Care Coordinator works independently and with Breast Care Coordinators, the breast imaging physicians, medical oncologists, general surgery, schedulers and the mammography technologist to...

  • Bilingual ERC Representative I

    7 days ago

    Keene, United States C&S Wholesale Grocers Inc Full time

    Position Overview Keep our communities fed. Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. As an Employee Resource Center (ERC) Representative you are responsible for providing consistent, high quality...

  • Bilingual ERC Representative I

    7 days ago

    Keene, United States C&S Wholesale Grocers Inc Full time

    **Position Overview** Keep our communities fed. Our focus is simple but meaningful, from our distribution centers to our offices every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. As an Employee Resource Center (ERC) Representative you are responsible for providing consistent, high quality...

  • Store Associate

    3 days ago

    Keene, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...

  • Human Resources Associate

    4 weeks ago

    Keene, United States NH Care Collaborative Full time

    Overview: New Hampshire Care Collaborative is a growing, community-minded, social service agency with almost 100 employees. Our mission is to foster personal choice by educating and empowering individuals in our communities to navigate and connect with resources so they may live dignified and fulfilled lives. NHCC is a 501c non-profit agency. We value...

  • Entry-Level Customer Service

    4 days ago

    Keene, United States Fidelity Investments Full time

    Job Description: Customer Relationship Advocate Career Development ExperienceJoin our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be...

  • Wound Care Coordinator

    4 weeks ago

    Keene, United States Keene Center Full time

    Wound Nurse Needed - 32 hours/week! Full Time Benefits!Benefits*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off*Variable compensation plans*Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.*Nursing Student Loan Debt Repayment and Tuition Assistance*Tuition, Travel, and Wireless...

  • Wound Care Coordinator

    4 weeks ago

    Keene, United States Keene Center Full time

    Wound Nurse Needed - 32 hours/week! Full Time Benefits!Benefits*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off*Variable compensation plans*Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.*Nursing Student Loan Debt Repayment and Tuition Assistance*Tuition, Travel, and Wireless...

  • Wound Care Coordinator

    3 weeks ago

    Keene, United States Keene Center Full time

    Wound Nurse Needed - 32 hours/week! Full Time Benefits!Benefits*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off*Variable compensation plans*Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.*Nursing Student Loan Debt Repayment and Tuition Assistance*Tuition, Travel, and Wireless...

  • Customer Service Representative

    2 weeks ago

    Keene, United States Electronic Imaging Materials, Inc. Full time

    Are you looking for a full-time job opportunity in sales with opportunities to grow? If you are friendly and great at communicating, prioritizing tasks and time management, this position at Electronic Imaging Materials may be a good fit for you! The primary role of the CSR is to provide professional, accurate, friendly, and timely assistance to existing...

  • Customer Service Representative

    2 weeks ago

    Keene, United States Electronic Imaging Materials, Inc. Full time

    Are you looking for a full-time job opportunity in sales with opportunities to grow? If you are friendly and great at communicating, prioritizing tasks and time management, this position at Electronic Imaging Materials may be a good fit for you! The primary role of the CSR is to provide professional, accurate, friendly, and timely assistance to existing...

  • Customer Service Representative

    1 day ago

    Keene, United States Electronic Imaging Materials, Inc. Full time

    Are you looking for a full-time job opportunity in sales with opportunities to grow? If you are friendly and great at communicating, prioritizing tasks and time management, this position at Electronic Imaging Materials may be a good fit for you! The primary role of the CSR is to provide professional, accurate, friendly, and timely assistance to existing...

  • Customer Service Representative

    2 weeks ago

    Keene, United States Electronic Imaging Materials, Inc. Full time

    Job DescriptionJob DescriptionSalary: $20+ DOEAre you looking for a full-time job opportunity in sales with opportunities to grow? If you are friendly and great at communicating, prioritizing tasks and time management, this position at Electronic Imaging Materials may be a good fit for you!The primary role of the CSR is to provide professional, accurate,...