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Customer Experience Representative

3 months ago

Topeka, United States Kansas Action for Children Full time

At Blue Cross Blue Shield of Kansas in Topeka, Kansas, United States Job Description

At Blue Cross Blue Shield of Kansas our mission is to make the best experiences for our internal and external customers and partners. We are looking for CXR to provide a world-class customer service experience through complex customer inquiries from members, employers, and providers.

These positions are scheduled to start May 13, 2024. This position is eligible to work remotely or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment. Why Join Us?

Make a Positive Impact:

Your work will directly contribute to the health and well-being of Kansans. Lead and Inspire:

Guide and mentor your team to achieve their full potential and success. Family Comes First:

Total rewards package that promotes the idea of family first for all employees. Professional Growth Opportunities:

Advance your career with ongoing training and development programs. Dynamic Work Environment:

Collaborate with a team of passionate and driven individuals. Trust:

Work for one of the most trusted companies in Kansas. Stability:

80 years of commitment, compassion, and community. Flexibility:

Options to work onsite, hybrid, or remote available. Balance:

Paid vacation and sick leave with paid maternity and paternity available immediately upon hire. Inclusive Work Environment:

We pride ourselves on fostering a diverse and inclusive workplace where everyone is valued and respected. What you’ll do:

Research, resolve and respond to inquiries and correspondence via telephone and written communication. Inquiries will be from members, providers, and group leaders regarding contract benefits, changes in coverage, eligibility, claims, provider networks, payments, and appeals. Communication by telephone and direct contacts will consume 95% of the workday. Work on a personal computer (PC) will consume at least 95% of the day in a stationary position. Regular and predictable attendance is essential to the efficient operation of the company and is a necessary condition of employment. Ability to resolve inquiries or complaints. Must be able to meet performance standards to achieve both individual and department goals. Employee must be able to be on the telephone constantly except for breaks and lunches and must wear a headset that plugs into the phone. Must operate a Personal Computer (PC) at least 95% of the day in which a sitting/stationary position is required. While performing the duties of this job, the employee is regularly required to talk or hear. Is subject to work standards and must achieve and maintain a commendable performance level in production and quality with minimal supervision. Must be able to adhere to a very strict schedule to include varying start and stop times and when allowed to go to break/lunch.

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