Patient Service Representative-Operator
3 weeks ago
Responsibilities:
- Deliver high quality customer service to all callers.
- Communicate pleasantly and professionally with callers under all circumstances.
- Answer and direct incoming calls through the Call Center efficiently, accurately and per protocols
- Obtain and/or review all patient demographic information.
- Provide patients with appropriate appointment and/or route to appropriate support.
- Complete new patient registration through direct guarantor/patient contact to obtain required information.
- Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.
- Utilize web-based application to verify insurance eligibilities upon each scheduling occurrence when necessary.
- Review balances and co-pay information
- Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
- Keep current on staff directory, Health Center information and Sixteenth Street events.
- Reception effectively as assigned.
- High school diploma or GED
- Must have a pleasant attitude which communicates verbally.
- Clear speaking voice
- Handle high stress environment.
- Familiarity with computers helpful
- Ability to relate well to people from diverse ethnic and cultural backgrounds.
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