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IT Support Technician

2 months ago

Minneapolis, United States ASM Global Full time
POSITION: IT Support Technician
DEPARTMENT: IT
REPORTS TO: Director of IT
FLSA STATUS: Hourly, PT

Summary:
Under general supervision, this position is responsible for providing technical support during major events at U.S. Bank Stadium.

Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
  • Troubleshooting of ticket scanners.
  • Game day iPad deployment and troubleshooting for suites and clubs.
  • Assist with deployment of wireless network and mobile carts as needed.
  • Basic support of televisions, telephones, radios and other communication tools.
  • Assist guest attendees with mobile app issues.
  • Learn and follow all safety and emergency procedures.
  • Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
  • High school diploma (or G.E.D.).
  • Two years related technology support experience required.
  • Previous customer service experience a plus.
  • Excellent communication, interpersonal, organizational and troubleshooting skills.
  • Experience with Windows, Mac OS, iOS and Android operating systems and devices.
  • Basic networking knowledge, including wireless and Ethernet networks.
  • Experience with laptops, tablets, projectors, speakers, public address and other A/V equipment.
  • Ability to configure and troubleshoot network printers and copiers.
  • Ability to undertake and complete multiple tasks with minimal direction or supervision.
  • Flexible; prioritize work in order to meet tight deadlines and remain calm under pressure.
  • Attention to detail and strong follow-up skills.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Have the physically ability to lift, push, pull and or move and re-position a minimum of 50 pounds generally in the form of computers, monitors, servers and other related hardware.
  • Have dexterity in the use of fingers, limbs or body to operate shop or other office related equipment including tasks that may involve extended periods of time at a keyboard.
  • May spend long hours walking, standing, or sitting while working.
  • Be able to climb and work at extreme heights for long periods of time.
  • Visual acuity to stare at computer monitors for long periods of time.


Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.