FT Customer Service Leader

2 weeks ago

West Sand Lake, United States Hannaford Supermarkets Full time
Address: USA-NY-West Sand Lake-Route 43 & 150
Store Code: Store 08236 Customer Service (7243784)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

* Observe and follow all company policies and established procedures.
* Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
* Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
* Assist in special projects and perform other functions as assigned by supervision.
* Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
* Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
* Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
* Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
* Frequently, perform cashier and/or bagging functions
* Frequently, perform service desk/kiosk and if trained, bookkeeper functions
* Perform all other duties as assigned.

QUALIFICATIONS

* Effective communication and customer service skills.
* Must meet minimum age requirements to perform specific job functions (18 years of age).
* Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
* Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Prerequisite Training:
* Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
* Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

Physical Requirements

* Perform repetitive hand and arm motions while standing/walking the majority of the shift.
* Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
* Push or pull up to 75 pounds on occasion.
* Work in and out of inclement weather when necessary.
* Gather up to five shopping carts and push them to designated areas.
* Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
* Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

PREFERRED REQUIREMENTS

* Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
* Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
* Handle cash pickups and change orders as requested and log as required.
* Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
* Provide customers and associates with hassle-free refunds while applying all applicable guarantees
* Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
* Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Salary range is between $17.35 - $24.75 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Job Requisition: 394699_external_USA-NY-West-Sand-Lake

  • Customer Service Leader

    2 weeks ago

    West Sand Lake, New York, United States Hannaford Supermarkets Full time

    {"Job SummaryWe are seeking a highly skilled Customer Service Leader to join our team at Hannaford Supermarkets. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and ensuring a seamless shopping experience for our customers.Key...

  • FT Customer Service Leader

    1 week ago

    Ballston Lake, United States Hannaford Supermarkets Full time

    Hannaford - USA-NY-Ballston Lake-43 Round Lake Road [Department Manager] As a Customer Service Leader at Hannaford, you'll: Oversee and provide fast, easy, flexible and friendly service to customers through the achievement of Hannaford customer service standards; Be responsible for assisting the Customer Service Manager and the Assistant Customer Service...

  • FT Customer Service Leader

    2 weeks ago

    Ballston Lake, United States Hannaford Supermarkets Full time

    Address: USA-NY-Ballston Lake-43 Round Lake Road Store Code: Store 08267 CUSTOMER SERVICE (7244643) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...

  • FT Night Crew Leader

    4 days ago

    West Chester, Pennsylvania, United States The GIANT Full time

    Job Title: FT Night Crew LeaderWe are seeking a highly motivated and organized FT Night Crew Leader to join our team at The GIANT Company. As a Night Crew Leader, you will be responsible for overseeing the night shift operations, ensuring a smooth and efficient workflow, and providing exceptional customer service.Key Responsibilities:Supervise and train team...

  • Expeditor - Customer Service Liaison

    2 weeks ago

    West Sand Lake, United States Hannaford Full time

    About the RoleWe are seeking a highly skilled Expeditor to join our team at Hannaford To Go. As a key member of our customer service team, you will be responsible for ensuring a seamless and efficient experience for our customers.Key ResponsibilitiesOrganize and prioritize shop and pickup processes to ensure timely and accurate order fulfillment.Conduct...

  • Customer Service Representative

    2 weeks ago

    Lake Slagle, United States beBee S US Full time

    Opportunities are endless at DHL! Seeking PT & FT Customer Service Representatives to: Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution and expediting correction or adjustment; Maintain customer records and update account information; Maintain...

  • Customer Service Rep

    2 months ago

    Minnesota Lake, United States Best Buy Full time

    Are you a tech enthusiast? Embark on a thrilling journey with Best Buy's retail squad, where embracing diversity and self-growth is their mantra Amazing pay, flexible schedules, and no experience required As a Customer Service Representative (FT/PT) you will: Provide exceptional service to customers both in-store and over the phone; Answer customer...

  • FT Customer Service Leader

    1 month ago

    West Columbia, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 368549_external_USA-SC-West-Columbia Address: USA-SC-West Columbia-2916 Emmanuel Church Rd Store Code: Store 02254 Front End (7232254) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more...

  • Customer Service Leader

    2 days ago

    West Lebanon, United States Hannaford Supermarkets Full time

    Job Title: Customer Service LeaderHannaford Supermarkets is seeking a highly skilled and customer-focused Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive shopping experience for our customers.Key...

  • Customer Service Leader

    7 days ago

    West Lebanon, United States Hannaford Supermarkets Full time

    Customer Service LeaderHannaford Supermarkets is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Observe and follow all company policies and procedures.Maintain a neat and...

  • Customer Service Leader

    1 week ago

    West Lebanon, United States Hannaford Supermarkets Full time

    Customer Service Leader Job DescriptionHannaford Supermarkets is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Observe and follow all company policies and procedures.Maintain...

  • Customer Service Leader

    1 week ago

    Ballston Lake, United States Hannaford Supermarkets Full time

    Job Title: Customer Service LeaderHannaford Supermarkets is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Observe and follow all company policies and procedures.Maintain a...

  • Customer Service Leader

    2 weeks ago

    West Columbia, South Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide fast, easy, flexible, and friendly service to...

  • Customer Service Leadership Role

    1 week ago

    Salt Lake, Utah, United States Golden Customer Care Full time

    Job OpportunityGolden Customer Care is seeking a skilled Assistant Manager, Customer Service to provide leadership and training to supervisors who oversee multiple customer care agents. This role requires effective communication, coaching, and management of given directives, as well as partnership and collaboration with the Customer Care Manager and other...

  • Customer Service Ambassador

    2 weeks ago

    Sand Lake, Michigan, United States Family Dollar Full time

    Family Dollar - Customer Service Representative Job Description **Key Responsibilities:** * Provide exceptional customer service to ensure a positive shopping experience * Greet customers and assist with selection of merchandise * Complete cash register transactions and answer questions regarding the store and merchandise **What We Offer:** * Competitive...

  • Customer Service Leader

    2 weeks ago

    Lake Placid, New York, United States Hannaford Supermarkets Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Hannaford Supermarkets. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading front-end operations, and ensuring a seamless shopping experience for our customers.Key...

  • PT Customer Service Associate

    4 months ago

    West Sand Lake, United States Hannaford Supermarkets Full time

    Address: USA-NY-West Sand Lake-Route 43 & 150 Store Code: Store 08236 Customer Service (7243784) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...

  • PT Customer Service Leader

    1 week ago

    West Lebanon, United States Hannaford Supermarkets Full time

    Hannaford - USA-NH-West Lebanon-8 Market Street [Department Manager] As a Customer Service Leader at Hannaford, you'll: Oversee and provide fast, easy, flexible and friendly service to customers through the achievement of Hannaford customer service standards; Be responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager...

  • PT Customer Service Leader

    1 week ago

    Lake Placid, United States Hannaford Supermarkets Full time

    Hannaford - USA-NY-Lake Placid-45 Hadjis Way Suite 6 [Department Manager] As a Customer Service Leader at Hannaford, you'll: Oversee and provide fast, easy, flexible and friendly service to customers through the achievement of Hannaford customer service standards; Be responsible for assisting the Customer Service Manager and the Assistant Customer Service...

  • FT Hannaford To Go Expeditor

    4 months ago

    West Sand Lake, United States Hannaford Full time

    As an Expeditor, you are the customer service liaison of the Hannaford To Go department. You are the voice the customer hears on the phone and the face they see at pickup, a true representative of Hannaford. You lay the groundwork for every customer pickup and delivery to be as smooth and quick as possible. Your role ensures that customers have a positive...