Customer Service and Front Door Liaison

2 days ago

Idaho Falls, United States Mountain View Hospital Full time
Job Details

Level
Entry

Job Location
Hospital Main Campus - Idaho Falls, ID

Position Type
Full Time

Education Level
High School

Travel Percentage
None

Job Shift
Any

Job Category
Health Care

Description

Mountain View Hospital is looking for a Front Door Liaison to join our team

JOB SUMMARY:

Escorts and transports patients who need help to their destination within the hospital. Meets, greets and assists patients, guests and colleagues by providing directions and wayfinding. Will perform COVID screening at entry to hospital including: taking temperature, asking screening questions, providing masks and having visitors sign waiver forms. Will refer all questions and issues to the administrator on call when applicable. Will provide information and direction for guests needing to park their vehicle and/or drop off patients. Will assist in transport upon discharge from the hospital. Will handle all front entrance needs for our patients, visitors and guests. Assisting patients, guests and visitors with wheelchair assistance when needed and offering all patients and visitors a warm greeting to make them feel welcomed and well cared for. Go above and beyond with excellent customer service.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:
  • Medical, Dental and Vision Insurance
  • Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
  • Retirement Plans (401K with up to 6% match)
  • Earned Quarterly Bonus Program
  • Education Reimbursement Program
  • Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:
  • Open door for guests and visitors and assist them to enter or leave property
  • Act as a liaison for patients with every department of IFCH and MVH being affected.
  • Monitor commercial and personal vehicle traffic such as guest vehicles, buses, and taxi cabs and give direction to them on property to ensure proper parking of vehicles so as to achieve efficient flow of traffic
  • Provide information and directions to guests concerning services, property amenities, and hour of operation
  • Ensure parking procedures are properly communicated to visitors and guests
  • Adhere to all company procedures and policies
  • Ask COVID screening questions in a professional and compassionate way
  • Perform an actual temperature screening of all entering hospital
  • Contact Administrator on call for questions or issues that arrive
  • Report all cases of injuries, unsafe work conditions, and accidents to the manager
  • Maintain patient confidentiality at all times
  • Follow company standard procedure in welcoming and acknowledging all guests and visitors
  • Be expectant of guest needs and meet them promptly
  • Provide assistance to people with disability
  • Employ professional language in communicating with colleagues, guests, and visitors
  • Employ appropriate etiquette in answering telephone or radio calls
  • Ensure cordial working relationships with other people
  • Work effectively and support team to achieve set goals
  • Follow company quality assurance standards and expectations in delivering of service
  • Walk, sit, or stand for long period of time throughout the work shift
  • Perform other duties as may be assigned by the supervisor.


ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley - all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Qualifications

Education/Certification: High school graduate or GED.

Experience: Customer Service

Equipment/Technology: Basic computer skills

Language/Communication: Must have the ability to effectively read, write, and speak English.

Mathematical Skills: General mathematics skills required

Mental Capabilities: Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Interpersonal: Ability to work well with others.

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