Loss Mitigation Team Lead
2 weeks ago
Job Location
Corporate Office - Hollywood, FL
Position Type
Full Time
Description
A&D Mortgage is a Florida-based Nationwide Mortgage Lender providing successful residential and commercial loans for over 20 years. With a team of 200+ employees across the United States, we represent our A+++ service in 40+ states.
We are seeking a Loss Mitigation Team Lead to join our team at our Hollywood, FL office. In this role, you will be responsible for generating new business by reaching out to potential clients, handling broker inquiries and requests, and managing broker loan information. You will also be responsible for generating interest in refinance, purchase, or investment opportunities and following up with brokers.
Responsibilities:
- Works with the Loss Mitigation team to minimize losses on delinquent mortgages by working according to investor guidelines.
- Provide guidance and leadership for management and staff.
- Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
- Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.
- Tracks, monitors, and measures employee performance according to department standards
- Provides feedback monthly.
- Oversees and facilitates the training of new employees.
- Maintains training and support materials for the Loss Mitigation Specialist job.
- Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it doesn't currently exist.
- Ensure that the appropriate entity (yourself, a client, or a mortgage insurance company) has reviewed and approved a Loss Mitigation Workout
- Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists
- Assists in the control of company expenses through intelligent use of funds to resolve accounts and manage staffing and miscellaneous costs.
- Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
- Schedules and monitors all employee time records
- Ensures compliance with company policies and procedures.
- Undertakes special projects related to departmental activities and performs other duties as assigned.
- Minimum of 1 year of Loss Mitigation experience
- Minimum of 3-5 years supervisory experience
- Proficient in Microsoft Word and Excel
- Excellence in consulting and advising customers via telephone and written communication.
- Foreclosure, Bankruptcy, and REO are required.
- Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches, and other documents to evaluate pre-foreclosure remedies.
- Demonstrated strong skill set for organization and attention to detail.
- Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.
- Self-Motivated
- Ability to work independently with minimal supervision.
- Strong analytical, problem solving and mathematical skills to be used to improve the team's performance.
- Understanding of mortgage lending and servicing
WE OFFER
Corporate training and development opportunities.
Competitive salary and benefits package.
Great Corporate events.
Career growth and advancement opportunities.
Health benefits.
401(k) Plan.
HSA.
This is an on-site position only at our office in Hollywood, FL.
Equal Opportunity Employer
At A&D Mortgage, we value diversity and are an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
Reasonable Accommodation
If you require reasonable accommodations to participate in the job application or interview process, perform crucial job functions, or receive other benefits and privileges of employment due to a disability, please contact us to request accommodation.
If you meet the qualifications for this Service Compliance Manager position and are interested in joining our team, please apply through our website or send your resume and cover letter to our HR department. Thank you for considering A&D Mortgage as your potential employer, and we look forward to hearing from you.
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