Director of Field Services

4 weeks ago

North Canton, United States Combi Packaging Systems LLC Full time

Come join our team

We are looking to fill a Director of Field Services position, seeking an individual who can establish and maintain customer relationships, establish customer service policies and practices, provide high-level technical and product support, and supervise and develop customer success teams.

The Role

Primary responsibilities include:

  • Develop and manage long-term equipment service and customer engagement programs to increase warranty attachment rates and service contract sales.
  • Grow and manage a profitable aftermarket service and parts department with responsibility for generating new service contracts, managing field teams, and recommending upgrades to customers.
  • Increase revenue generation through a variety of avenues including after-sale upgrades, warranty sales, service contract add-ons, and spare part sales.
  • Manage teams of field service technicians and schedule retrofit, repair, modification, upgrade, and maintenance activities for automated industrial production lines.

Supervisory Responsibilities

As a leader, the successful manager will:

  • Recruit, interview, hire and train departmental staff.
  • Oversee the daily workflow of the department.
  • Provide constructive and timely performance evaluations.
  • Handle discipline and termination of employees in accordance with company policy.

Required Skills/Abilities

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills
  • Proficient in Microsoft Office Suite

Qualifications and Candidate Background

The ideal candidate will have:

  • More than five years directly related team management experience in a technical manufacturing environment.
  • Bachelors degree required, ideal candidates will have a strong technical background (engineering, etc.).
  • Demonstrated technical proficiency, strong planning skills, and good judgment.
  • Willingness to take on responsibility and provide technical direction.
  • Proven ability to balance competing priorities in a complex manufacturing environment.

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