Entry Level Customer Service Assistant
3 days ago
Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.
Job Description:
The Entry Level Customer Service Assistant at CORE X PLUG is responsible for providing outstanding customer support, handling inquiries, and resolving issues efficiently. This role serves as the primary point of contact for customers and requires excellent communication skills and a customer-first mindset. It's ideal for individuals looking to start a career in customer service.
Pay Range:
$850 - $1150 weekly
Responsibilities:
- Answer customer inquiries via phone, email, and chat in a professional and courteous manner
- Assist customers with product or service-related questions, providing accurate information and solutions
- Manage and resolve customer complaints by offering suitable solutions or escalating issues when necessary
- Process orders, returns, and exchanges according to company policies
- Maintain accurate records of customer interactions and transactions in the CRM system
- Assist in tracking and following up on customer feedback to improve the customer experience
- Work closely with other departments to ensure customer needs are met in a timely and satisfactory manner
- Contribute to team goals by achieving individual performance targets
- Stay updated on product and service knowledge to provide accurate and effective customer support
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Previous experience in a customer service role is a plus but not required
- Ability to manage multiple tasks and handle high-pressure situations
- Problem-solving skills with a positive, customer-focused attitude
- Good organizational and time-management abilities
- Ability to work effectively in a team-oriented environment
- Willingness to learn and adapt to new systems and procedures
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off (PTO) and holidays
- Training and development opportunities
- Employee wellness programs
- Opportunities for career growth within the company
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