Duty Station Manager

2 weeks ago

Miami, United States ITA Airways Full time

ITA Airways, the Italian national airline, is expanding and subsequently looking for experienced, motivated individuals with the desire to get involved with passion and initiative.

For the Ground Operations function in Miami, USA we are looking for:

Duty Station Manager

Job Purpose

Guarantee, in coordination / in the absence of the Station Manager (aka KK) with the central reference functions and in compliance with the operational programs, procedures and reference legislation including customs legislation, the correct performance of Ground Handling operations for all flights operated by ITA through supervision of assistance provided by third parties, contributing to the protection of the Company's image, pursuing objectives of maximum customer satisfaction.

Main Tasks

  • Contributes to the protection of ITA's image, guiding the behaviors and actions of the resources it collaborates with.
  • Supervises the operational activities ensuring compliance with service and safety standards by pursuing the objectives of maximum customer satisfaction.
  • Ensures the protection of company assets.
  • For all flights operated by Group companies, it guarantees the correct performance of ground handling operations by supervising the services provided by third party suppliers.
  • Monitors the quality delivered for the competency processes in line with company quality procedures and standards.
  • Manages inefficiencies related to passengers and baggage through the supplier.
  • Promptly reports to the station manager, the reference line and the OCC functions and the Aircraft Control Manager (ACM) regarding incipient or sudden critical issues, providing details on how to deal with them and / or what has happened and on any possible threat to the integrity of operations (eg strikes, social unrest, security and safety issues (in coordination with Central Security), lack of resources, IT problems and / or DC systems).
  • Supports the Station Manager in guaranteeing, in the context of the passive cycle, the certification of the services provided by the suppliers of goods / services (e.g. handling agent, caterer, line maintenance, crew transport, hotac, etc.) in relation to quantitative standards / qualitative contractually defined in collaboration with the Ground Administ function. Support.
  • In close collaboration with the Station Manager, he ensures the constant maintenance of relations with the local airport Authorities for the purposes of the correct performance of airport activities, also through participation in any local committees present, in close coordination with the competent central functions, guaranteeing them last the necessary information flow.
  • Guarantees daily operational reporting to the Station Manager and to the reference lines.

Education/Professional Background

  • Eligibility to live and work in USA
  • A minimum of 5 years relevant experience within the travel industry, ideally within Aviation.
  • Extensive knowledge of the local aviation environment is a must.
  • Systematic and logical approach to problem solving and a capability of working around problems.
  • Good creative and lateral thinking skills. A strong team player, capable of seeing and understanding the bigger picture.

Type of Employment offered

At Will

Place of work

Miami International Airport, FL

If you recognize yourself in these characteristics, we look forward to your application

Pursuant to art. 13 D.lgs196/03 of the Italia Data Protection Code, ITA Airways hereby declares that your personal data will be collected and used only for the recruitment process. ITA Airways shall conduct all data processing activities in conformity with the requirements and provisions of Leg. Decree n. 196/2003. Our personnel search is addressed to candidates of both sexes, in accordance with Legislative Decree No. 198/2006.

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