Customer Support Agents

1 month ago

Omaha, United States Direct Patient Logistics Full time

** Customer Support Agents**

**Job Category****:** Cust Support & Call Cent **Requisition Number****:** PATIE014632 Showing 1 location **Job Details**

**Description**

This role coordinates all activities and communication involved in transferring patients from one facility to another, as specified by our customers in a call center based model. This position is at our 24/7 facility in Omaha, NE. It is not a remote position. We provide competitive pay, excellent benefits and paid training.

Essential Functions and Responsibilities include the following:

* Demonstrate excellent customer service skills with all callers; ability to relay information accurately and follow processes as developed by our customers

* Receive physician requests from transferring facilities and coordinate patient transfer to receiving facility

* Able to represent partner hospitals professionally and accurately with consistent customer service

* Facilitate and document all communications between referring and receiving parties involved in the transfer process

* Coordinate flight and ground transportation as needed

* Able to stay professional and efficient in high stress situations

* Adhering to regular attendance and punctuality accountability.

Skills:

* Excellent organizational skills, detail oriented, ability to prioritize and multi-task and meet deadlines

* Excellent communication and presentation skills, both written and verbal

Strong interpersonal skills and a high degree of collaboration at all levels

Processes data within already defined procedure

Ability to be a team player and communicate effectively with in small group settings

* Ability to stay professional and efficient in high stress situations and demonstrate excellent customer service skills with all callers

* Typing speed of 30 wpm

* Basic Computer Skills preferred

Education and Experience:

* High school diploma or general education degree (GED)

* 2 to 5 years Customer Service experience preferred

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Subject to applicable laws and Air Methods policies, regular attendance is an essential function of the position. All employees must follow Air Methods employment practices and policies.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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