Customer Service Specialist

3 weeks ago

Rockledge, United States Rollins Full time

** Customer Service Specialist**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO024568 Showing 1 location **Job Details**

**Description**

**At Orkin, our purpose is to help protect the world where we live, work, and play.**

Our **Customer Service Specialists** are committed to this purpose.

At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. **This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career**

**The Successful Customer Service Specialist Will . . .**

Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:

* Contact customers to schedule and confirm service appointments

* Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate

* Schedule & communicate with Service Technicians to meet customer requirements

* Perform outbound calls to customers to follow-up on service received

* Perform outbound calls to customers regarding outstanding account balances

* Receive payments from past due customers

* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules

* Reschedule unserviced accounts within 24 hours

* Answer inbound customer service calls with an open, friendly greeting

* Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs

* Use strong communication skills to communicate/empathize with customers

* Work well within a team

* Participate in quality assurance processes/programs/initiatives as requested

*If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team*

**We Offer**

* Competitive hourly pay

* Employee discounts, tuition reimbursement, dependent scholarship awards

* **Quality, comprehensive training programs**

* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

* The Pest Management Industry is growing and is a recession resistant line of business

* Orkin is financially stable and growing as the largest subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA

**Requirements:** We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

**Keywords:** customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable

**Skills**

**Required**

**Problem Solving Ability** *Intermediate* **Influencing Others** *Intermediate* **Customer Service** *Advanced* **Customer Focus** *Advanced* **Communication** *Advanced* **Self-Management** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**

**Required**

High School/GED or better.

**Experience**

**Required**

**2 years:** Proven customer service experience

**1 year:** Proficiency in MS Outlook, Word and Excel

**Preferred**

**3-4 years:** Scheduling or dispatch experience in a service industry a plus

**Less than 1 year:** Scheduling or dispatch experience in a service industry a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    2 weeks ago

    Rockledge, United States Fiberglass Florida Inc Full time

    Job DescriptionJob DescriptionWe are seeking an energetic Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiriesHelp at our retail storeUpdate website informationProvide information about the products...

  • Member Service Center Specialist

    4 days ago

    Rockledge, United States Community Credit Union of Florida Full time

    Job DescriptionJob DescriptionMember Service Center SpecialistThe primary function of this position is to assist Community Credit Union of Florida in living out our Mission, “Always improve the financial well-being of our members and make a positive difference in our community.” One of the primary means to achieve this end is to develop a highly...

  • On-Site Service Specialist |

    3 days ago

    Rockledge, United States RicohRicoh Full time

    Summary $17/hr No Covid Restrictions Temp to engage.  Cw will be processing mail, data entry and do mail runs through out the building.  Most likely will be lifting cartons of paper weighing 40 lbs pounds but should be comfortable lifting 50lbs on own.  Anything heavier assistance will be made available.  No driving is required. Dress code is slacks and...

  • On-Site Service Specialist | 26705

    1 day ago

    Rockledge, United States Ricoh Full time

    Job DescriptionJob DescriptionSummary$17/hr No Covid Restrictions Temp to engage. Cw will be processing mail, data entry and do mail runs through out the building. Most likely will be lifting cartons of paper weighing 40 lbs pounds but should be comfortable lifting 50lbs on own. Anything heavier assistance will be made available. No driving is required....

  • Operations Specialist, Ach

    3 days ago

    Rockledge, United States Community Credit Union of Florida Full time

    Operations Specialist, Automated Clearing House (ACH) The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission,** “**_Always improve the financial well-being of our members and make a positive difference in our community_**_,”_** **by delivering outstanding service to both internal and external...

  • Customer Service Representative

    4 days ago

    Rockledge, United States Sara Houston - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Viera, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Sara Houston - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and...

  • Operations Specialist, ACH

    2 weeks ago

    Rockledge, United States Community Credit Union of Florida Full time

    Job DescriptionJob DescriptionOperations Specialist, Automated Clearing House (ACH)The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, “Always improve the financial well-being of our members and make a positive difference in our community,” by delivering outstanding service to both internal and...

  • Customer Success Manager

    4 days ago

    Rockledge, United States HiFyve Full time

    HiFyve is hiring a Customer Success Manager on the Space Coast!Pay: $50k - $70k (based on experience) Bonus opportunities Full Benefits Package Incredible 401k matching! Job Responsibilities Supervise and guide a team of customer support representatives, ensuring adherence to company standards for service quality. Monitor and review interactions between...

  • Customer Success Manager

    2 months ago

    Rockledge, United States HiFyve Full time

    Job DescriptionJob DescriptionHiFyve is hiring a Customer Success Manager on the Space Coast!Pay: $50k - $70k (based on experience)Bonus opportunitiesFull Benefits PackageIncredible 401k matching!Job Responsibilities Supervise and guide a team of customer support representatives, ensuring adherence to company standards for service quality.Monitor and review...

  • Customer Success Manager

    2 days ago

    Rockledge, United States HiFyve Full time

    HiFyve is hiring a Customer Success Manager on the Space Coast!Pay: $50k - $70k (based on experience) Bonus opportunities Full Benefits Package Incredible 401k matching! Job Responsibilities Supervise and guide a team of customer support representatives, ensuring adherence to company standards for service quality. Monitor and review interactions between...

  • ROI Medical Records Specialist

    4 weeks ago

    Rockledge, United States MRO Corporation Full time

    The ROI Specialist is responsible for providing support at various client sites for the Release of Information (ROI) requests for patient medical record requests*On SiteTASKS AND RESPONSIBILITIES:Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources,...

  • Customer Accounts Manager

    4 days ago

    Rockledge, United States Aaron's Full time

    We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career...

  • Customer Accounts Manager

    5 days ago

    Rockledge, United States Aaron's Full time

    We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career...

  • Customer Service Delivery Driver

    4 weeks ago

    Rockledge, United States Kroger Full time

    Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

  • Customer Liaison Transportation Dispatcher

    4 days ago

    Rockledge, United States Essential Cabinetry Group Full time

    Job DescriptionJob DescriptionDescription:The Transportation Dispatcher is directly responsible for communicating with all customers/dealers on the status of their product orders to include scheduling deliveries, report shipping methods/routes, provide shipping updates, backorder status, and changes to delivery schedules, while tracking delivery performance....

  • WASS Total Rewards Specialist

    5 days ago

    Rockledge, United States AAR Full time

    **Title:** WASS Total Rewards Specialist **Location:** United States-Florida-Rockledge **Job Number:** 15582 **_AAR_** **_is the place of choice to build an inspiring career._** **SUMMARY** The Total Rewards Specialist will provide a high level of support to the Human Resource team by working closely with HR team-mates to support employees in a...

  • Associate Privacy Specialist

    5 days ago

    Rockledge, United States Health First Full time

    POSITION SUMMARY: To be fully engaged in providing Quality /No Harm, Customer Experience, and Stewardship by: Protecting the privacy and security of Health Information. This position is responsible for performing and coordinating privacy access and audits with established mechanisms throughout the Health First Integrated Delivery Network (IDN) to ensure...

  • Specialist, Mechanical Engineer

    1 month ago

    Rockledge, United States L3Harris Technologies Full time

    Job Title: Specialist, Mechanical Engineer (Robotics and Controls)Job Code:10250Job Location: Palm Bay, FLJob Schedule:9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off.Job Description:During its 120-year history, L3Harris has transformed communications and information technology. L3Harris is a...

  • On-Site Services Specialist.MS Ops

    4 hours ago

    Rockledge, United States Kelly Full time

    Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as an On-Site Services Specialist.MS Ops with one of the best industries in the world for sustainable energy.    Why you should apply to be an On-Site Services Specialist.MS Ops:  Pay Ra...

  • Member Services Representative II

    1 month ago

    Rockledge, United States Launch Credit Union Full time

    Member Services Representative II (Rockledge) ID 2024-1197 Category Branch Operations Position Type Regular Full-Time Remote Status Not Remote Location US-FL-Rockledge Position Summary The Member Services Representative II (MSR II) is responsible for providing exceptional service to...