Director of Customer Service

7 days ago


Brentwood, United States Stefanini Full time

Job Details Client Management

Director of Customer Service

Brentwood, TN

Job Description

Job ID#:

3954 Job Category:

Client Management

Details:

Start a customer service department from ground up for growing bank for digital banking, embedded banking and merchant acquiring.

Location is Brentwood, TN Job Requirements

Details:

--10+ years of customer support/contact center leadership experience, ideally in financial services or other regulated industry where strong authentication, data privacy, technology deployment and regulatory compliance factor heavily into customer support --A track record of success at scaling an omni-channel customer support function, including technology selection, implementation, and staffing --Significant experience with Salesforce solutions and best of breed contact center, telephony, live chat, and case management solutions that integrate with Salesforce --Flexibility to optimize existing solutions and staff resources while building toward the target service platform --Extensive experience with customer support staffing models geared established SLAs for acceptable speed of answer, handle times, response times, resolution times, etc.

If interested send resume to liz@go-impact.com

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