Customer Service Representative

3 weeks ago


Addison, United States Destination Pet, LLC Full time

Customer Service Representative Apply locations: The Yard Dog - Addison, TX Time type: Part time Posted on: Posted 3 Days Ago Job requisition id: JR101829 Welcome to Destination Pet. We are One Pack - a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us The Customer Service Representative oversees all customer service inquiries and assists clients with all of their needs. Ensures customer satisfaction and assesses our client needs. Supports the Mission, Vision, and Values of Destination Pet. Sells the services and products of the facility to prospective customers. Tours prospective clients and visitors through the facility. Answers the telephone, receives, and provides appropriate information according to established procedures. Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records. Responsible for cash management including accepting cash, check, and credit card payments for services and for end-of-day cash drawer balance. Explains company and facility policies to customers in a positive manner. Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed. Escorts pet guests to/from their enclosure and provides water as needed. Operates the Point-of-Sale system. Responsible for maintaining the appearance and cleanliness of the lobby and other public areas. Completes all required training and attends training sessions as needed/assigned. Treats customers, guests, visitors, and co-workers in a professional, courteous manner. Assists other associates as needed. Pay: $10.00 - $16.50 Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other characteristic protected by federal, state or local law. Equal Opportunity Employer: Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack? About Destination Pet Destination Pet, headquartered in Highlands Ranch, Colorado, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through Connected Care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to grooming, boarding, daycare, training, and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care. #J-18808-Ljbffr



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